AI Enterprise Operations & Monitoring Support

RESPONSIBILITIES:
Kforce has a client in NYC that is seeking a dynamic and detail-oriented AI Enterprise Operations & Monitoring Support to support a rapidly evolving process for managing Assistant monitoring and enterprise tool enablement. This role blends operational execution, stakeholder coordination, communication expertise, and technical awareness to help deliver on the company's AI vision.

As a core member of the team, you will support end-to-end workflows related to user access, governance processes, stakeholder engagement, and product awareness. You'll also serve as a key point of contact for users and teams across the firm, helping to ensure a high-quality experience with GPT-powered tools and strong alignment with internal risk, compliance, and reporting standards.

Monitoring, Governance & Adoption Enablement:
* Assist with monitoring and governance processes for ChatGPT Custom GPTs and the new Chat Assistant, helping shape and refine the program
* Coordinate governance-related workflows, particularly around the review and approval of custom GPTs
* Ensure compliance with internal policies by liaising with relevant governance, risk, and compliance teams
* Provide guidance to users on AI capabilities and communicate tool features, limitations, and best-use practices in an accessible and engaging manner

Data Analysis & Reporting Support:
* Analyze datasets to identify patterns, anomalies, and emerging issues in user activity, access trends, or GPT performance
* Contribute to the development and refinement of internal tracking, reporting, and workflow dashboards
* Apply a practical understanding of reporting tools to support transparency and insights for leadership

User Support & Escalations:
* Serve as an additional point of contact for user inquiries and escalations, including during live office hours, team inbox monitoring, and Viva Engage channels
* Respond with clarity, professionalism, and a user-first mindset

REQUIREMENTS:
* Strong organizational skills with attention to detail and proven ability to manage high-volume workflows
* Excellent communication skills (verbal and written), especially in email and stakeholder communication
* Proficiency in Excel and data handling (e.g., pivot tables, filtering, analysis)
* Foundational understanding of Generative AI and experience as an end-user of tools like ChatGPT
* Demonstrated ability to interpret data sets and surface patterns, trends, or anomalies
* Comfort working with digital tools and technology platforms in a fast-paced environment
* Ability to adapt quickly within an evolving environment and navigate ambiguity with a proactive approach
* Experience interfacing across teams with professionalism and empathy

Preferred Qualifications:
* Experience supporting digital products, technology platforms, or innovation initiatives
* Exposure to technical concepts in AI, data, or software development (not required, but beneficial)
* Familiarity with reporting platforms such as PowerBI, Workbench, and Power Platform is a strong plus
* Experience working closely with product teams, including in a coordinator or operational support capacity

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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