Field Service Technician

  • Petersburg, VA
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Field Service Technician
Windows
macOS
Desktop
Laptop Troubleshooting
Networking
WPA2
3
RDP
ITSM
Wireless Communication
Writing
Problem Solving
Microsoft PowerPoint
Microsoft Windows
Network
OS X
Printers
RTR
Laptop Repair
Management
Microsoft Excel
Microsoft Office
Microsoft Outlook
Documentation
IT Service Management
Identity Management
Laptop
Remote Support
Computer Hardware
Computer Networking
Critical Thinking
Data Recovery
Field Service
Supervision
TeamViewer
WPA

Job Details

Job ID: VA-767847

Hybrid/Local Field Service Technician with Windows, macOS, Desktop/Laptop Troubleshooting, Networking, WPA2/3, RDP, ITSM experience

Location: Petersburg, VA (VSU)
Duration: 6 Months
Position: 1(2)
Hybrid work schedule

Skills:
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years

Description:
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

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