Infrastructure Specialist

Position Information:

Location Orange, CT

Salary: $85,900 - $107,300

Schedule: On Site - Office

Purpose:

Definition: maintenance and support of The United Illuminating Company (UIL) Outage Management (OMS) and Focalpoint systems; as well as assisting with infrastructure operational policies, standards, best practices, procedures, tools, and projects in support of efficient, resilient, and secure operations of OSG supported systems, applications, and facilities.

Works with technical teams and external vendors to provide operational support for OMS and Focalpoint. Monitor operational performance to identify opportunities for improvement. Align the operational requirements with relevant global/corporate operational requirement(s), security framework(s) and/or associated regulatory compliance.

Key Responsibilities:

• Provide timely responses to all incidents, tasks and requests as assigned.
• Work with internal clients, suppliers/contractors, project teams and other technical staff to support technical solutions.
• Provide maintenance of infrastructure technologies following the change management process.
• Provide support for physical and virtual infrastructure, including all existing physical and virtual systems, installation of additional systems, patching, maintenance, and upgrades.
• Participate in the technical implementation of infrastructure technologies.
• Participate in the evaluation, selection, and testing of hardware and software products.
• Participate in the maintenance of regulatory compliance under NERC/CIP guidelines.
• Participate in the maintenance of high-quality security controls.
• Perform special assignments from Platform Services Manager.
• Provide 24x7 on call support as well as participate in storm duties.

Note: The above Key Responsibilities/Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose/Major Objectives as assigned by the supervisor.

Key Technical Working Skills:

• Working knowledge of:
  • Microsoft Windows server and desktop operating systems.
  • Virtual infrastructure including VMware.
  • Active Directory.
  • Windows update processes and tools.
  • Linux, specifically RedHat
• Fundamental understanding of network standards.
• Ability to deal collaboratively, diplomatically, and successfully with customers, co-workers and other professional colleagues, managers, and staff.
• Ability to work effectively in a team environment, as well as work independently with limited supervision.
• Demonstrate problem-solving skills while providing first class customer service.
• Demonstrate good communication skills both written and orally.
• Each employee must accept responsibility for their own safety and health as well as the safety and health of their fellow employees.

Qualifications:

Education: BS/BA Degree in Business, Computer Science or other technical discipline preferred. Will consider additional years of relevant experience and/or related technical certifications in lieu of degree requirement (in accordance with the FLSA Computer Professionals Exemption)

Education and Experience Requirements: Meet at least one of the following:

• 8+ years technical experience
• AS Technical Related Degree with 6+ years' technical experience.
• BS Technical Related Degree with 4+ years' technical experience
• MS Technical Related Degree with 2+ years' technical experience

Experience:

Position requires a minimum of two (2) years' experience working with infrastructure solutions in an enterprise environment. Position requires professional experience with more than one of the following areas:

Infrastructure Operational Policies & Procedures, UNIX Operating Systems (OS), Linux OS, Microsoft OS, Active Directory, VMware, Citrix, Networking, Routing, Firewalls, Security tools and/or scripting. (Associated certifications are preferred.)

#LI-Onsite; #LI-CH1

Company:
THE UNITED ILLUMINATING COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

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Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:
July-10-2025