Interaction Designer III

RESPONSIBILITIES:
Kforce has a client that is seeking an Interaction Designer III in Mountain View, CA.

Responsibilities:
* Interaction Designer III will lead the scoping, planning, and delivery of service design projects for mid-market customers, ensuring alignment with strategic business goals
* Design experience or ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards, and prototypes
* Clearly articulate an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in, and alignment
* Identify common patterns and behaviors across services, using this information to create durable and reusable solutions
* Employ strategic thinking to defi ne a vision and horizons for projects, connecting tactical execution to broader business objectives
* As an Interaction Designer III, you will foster strong cross-functional relationships with the research and design teams and other units such as service experience management, business system analytics, product management, and service delivery
* Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement

REQUIREMENTS:
* Bachelor's or higher degree in Design, HCI, or related field, or equivalent practical experience
* Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related field, or equivalent practical experience
* A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences
* Demonstrable experience with design thinking/human-centered design principles and methodologies
* Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery
* Excellent communication and presentation skills, with the ability to clearly articulate service design vision and strategies
* Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or FigJam
* Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently
* Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping
* Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs

Preferred:
* Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services
* Experience with prompting and using AI capabilities to accelerate aspects of work
* A solid understanding of the software development, lifecycle and project management principles

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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