Overview
On Site
USD 65,000.00 - 80,000.00 per year
Full Time
Skills
Product Support
Customer Satisfaction
Issue Tracking
Firmware
Research and Development
ROOT
API
Database
Knowledge Base
Technical Training
Customer Service
Performance Metrics
Computer Science
Information Systems
Technical Support
Software Troubleshooting
Computer Hardware
IoT
Mobile Applications
IOS Development
Android
Cloud Computing
Scripting
Debugging
Python
POSTMAN
Wireshark
Analytical Skill
Conflict Resolution
Problem Solving
Communication
Quality Assurance
Collaboration
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Product Support Engineer to join our team in Anaheim, California. In this role, you will provide advanced technical support for hardware and software, ensuring seamless device connectivity and customer satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, document solutions, and enhance the overall support process.
Responsibilities:
Deliver technical support to customers through a ticketing system, addressing inquiries and resolving issues.
Serve as the escalation point for complex hardware and software challenges, ensuring timely resolutions.
Diagnose and resolve software issues related to device connectivity, mobile applications, firmware, and cloud services.
Work closely with R& D and QA teams to identify root causes and implement effective solutions.
Analyze logs, API responses, and perform basic database queries to investigate and address technical problems.
Create and maintain internal knowledge base articles to document frequently encountered issues and solutions.
Provide technical training and guidance to customer service teams to improve their support capabilities.
Track and drive key performance metrics aligned with departmental and company objectives.
Communicate with customers professionally and promptly to ensure a high level of satisfaction.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
At least 2 years of experience in technical support or software troubleshooting.
Hands-on experience with hardware, including smart home appliances or IoT systems, is preferred.
Proficiency in working with APIs, mobile applications (iOS/Android), and cloud platforms.
Basic scripting or debugging skills using tools like Python, Postman, or Wireshark.
Strong analytical and problem-solving abilities with excellent communication skills.
Familiarity with Quality Assurance processes is a plus.
Ability to collaborate effectively with global, cross-functional teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Product Support Engineer to join our team in Anaheim, California. In this role, you will provide advanced technical support for hardware and software, ensuring seamless device connectivity and customer satisfaction. You will collaborate with cross-functional teams to troubleshoot issues, document solutions, and enhance the overall support process.
Responsibilities:
Deliver technical support to customers through a ticketing system, addressing inquiries and resolving issues.
Serve as the escalation point for complex hardware and software challenges, ensuring timely resolutions.
Diagnose and resolve software issues related to device connectivity, mobile applications, firmware, and cloud services.
Work closely with R& D and QA teams to identify root causes and implement effective solutions.
Analyze logs, API responses, and perform basic database queries to investigate and address technical problems.
Create and maintain internal knowledge base articles to document frequently encountered issues and solutions.
Provide technical training and guidance to customer service teams to improve their support capabilities.
Track and drive key performance metrics aligned with departmental and company objectives.
Communicate with customers professionally and promptly to ensure a high level of satisfaction.
Requirements
Bachelor's degree in Computer Science, Information Systems, or a related field.
At least 2 years of experience in technical support or software troubleshooting.
Hands-on experience with hardware, including smart home appliances or IoT systems, is preferred.
Proficiency in working with APIs, mobile applications (iOS/Android), and cloud platforms.
Basic scripting or debugging skills using tools like Python, Postman, or Wireshark.
Strong analytical and problem-solving abilities with excellent communication skills.
Familiarity with Quality Assurance processes is a plus.
Ability to collaborate effectively with global, cross-functional teams.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.