Research Ops Specialist - W2 only

Maxonic maintains a close and long-term relationship with our direct client. In support of their needs, we are looking for a Research Ops Specialist.

Job Description:

Job Title: Research Ops Specialist

Job Location: Remote

Work Schedule: Remote

Responsibilities:

Client is seeking a year-long contractor to join the team as a dedicated Research Operations Specialist. This person will report to the Research Recruitment Program Manager and manage the end-to-end recruitment process for UX researchers across Research teams as well as execute on efforts to grow the in-house recruitment program. This person should have a track record of and passion for developing and rolling out high quality processes and programs to maximize the impact of Research Operations.

What you ll do:

• Manage end-to-end participant recruitment for multiple concurrent research projects, with a focus on monetization/B2B recruitment. Anticipate and address potential blockers while also independently resolving unexpected challenges during recruitment, to ensure a smooth experience for both researchers and participants.
• Execute on efforts to optimize and scale our in-house recruiting program and research participant panels, with a focus on monetization/B2B research recruitment enablement.
• Drive improvements to increase speed and quality of recruitment for diverse research needs and niche, hard-to-reach audiences, and identify additional gaps and expansion opportunities.
• Build new methods for research recruitment for a variety of user audiences, with a focus on monetization audiences, and collaborate with internal XFN teams as needed to set up and gain approvals for new workflows.
• Increase research enablement through contributing to the development of UXR and XFN self-service research options, including creating intuitive templates, standardized processes, and internal training/resources.
• Create and maintain documentation, templates, training materials, and workflows that drive standardization, knowledge sharing, and ongoing process improvement.
• Carry out day-to-day maintenance of program operations, including recruitment trackers, participant panels, participant data management.
• Increase standardization and consistency of recruitment request tracking and metrics to enable evaluation of program performance, increase program visibility, and identify improvement opportunities.

Skills

What we re looking for:

• 3+ years of experience in Research Operations with expertise in participant recruitment. Experience with B2B recruitment and/or other hard-to-reach research populations preferred.
• Experience managing end-to-end recruitment workflows for multiple concurrent projects, including sourcing and logistics. Knowledge of research ethics, participant data management, and compliance requirements (e.g., GDPR, CCPA) preferred.
• Analytical and data-driven, skilled in process improvement. Knowledge of SQL, python, and/or automation tools is a plus.
• Highly organized, self-motivated, and a strong communicator able to manage multiple priorities independently and build partnerships across teams.
• Problem solver who proactively addresses blockers and adapts quickly to new challenges.
• Familiarity with UX research tools and third-party participant recruitment platforms (e.g., UserTesting, Dscout, Ethnio, Rally, UserInterviews)

About Maxonic:

Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients.

Interested in Applying?

Please apply with your most current resume. Feel free to contact Pramod Kumar ( / ) for more details.