Overview
Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Acceptance Testing
Call Center
Agile
Campaign Management
Collaboration
Communication
Customer Service
Decision-making
Health Care
Management
Marketing
Performance Tuning
Presentations
Product Strategy
Production Support
Quality Assurance
Regulatory Compliance
Sales
Scrum
Sprint
Stakeholder Management
Twilio
User Stories
Job Details
Hi,
Currently we are looking for Acqueon Dialer Product Owner (Twilio Integration + Healthcare Experience Required) on Contract basis for location Remote.
Acqueon Dialer Product Owner (Twilio Integration + Healthcare Experience Required)
Experience: 12+ Years (Mandatory)
Location: Remote (Nearshore/Onshore Only No Offshore)
Type: Contract
Location: Remote (Nearshore/Onshore Only No Offshore)
Type: Contract
Role Overview
We are seeking a highly experienced Product Owner with strong expertise in Acqueon Dialer, Twilio or other communication platforms, and proven experience within the Healthcare industry. The ideal candidate will have a solid background in Customer Service operations, auto-dialer campaign management, and Agile delivery. This role requires an independent leader who can collaborate across business and technical teams to drive dialer strategy, enhancements, and performance optimization.
Key Responsibilities
- Own product strategy and execution for the Acqueon Dialer platform, ensuring best-in-class campaign performance and full compliance.
- Partner closely with Marketing, Call Center Operations, Sales, Compliance, and IT to define, refine, and deliver dialer-related initiatives.
- Gather, refine, and translate business requirements into actionable user stories, maintaining a clear and prioritized product backlog.
- Work directly with development and QA teams to ensure features meet expectations and sprint commitments.
- Lead and manage UAT sessions with business stakeholders to validate new features and enhancements.
- Provide production support, including incident triage and defect resolution.
- Prepare and deliver concise, professional presentations to communicate new functionalities and product updates.
- Use data insights to tell a compelling story and support strategic decision-making.
Required Qualifications
- 12+ years of overall professional experience.
- Hands-on Acqueon Dialer platform experience (Mandatory).
- Twilio integration or other communication platform experience (Mandatory).
- Healthcare industry background (Mandatory).
- Strong experience in Customer Service and dialer operations (predictive/power/auto-dialer).
- Excellent knowledge of Agile/Scrum including sprint planning, backlog grooming, and cross-functional collaboration.
- Exceptional communication, stakeholder management, and presentation skills.
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