SENIOR SERVICENOW EXPERT/LEADER - NEWARK, NJ - ***W2/1099 - ***MUST BE LOCAL

Hello Professional,
We have an exciting new role with our client for a Senior ServiceNow Expert/Leader. Please find below job description for your perusal. Looking forward to speaking with you.

Role: Senior Service Now Leader

Location: Newark, NJ Hybrid (2 Days onsite/week)

Duration: 6+ Months

Interview: MS Teams

Short Description:

Driving operational excellence through ServiceNow strategy, IT asset optimization, and enterprise discovery aligning technology, processes, and teams for measurable business outcomes.

Complete Description:

We are seeking an experienced ServiceNow Expert to lead the design, development, and administration of our ServiceNow platform. The ideal candidate will combine deep technical knowledge with strong problem-solving skills, ensuring the platform aligns with business objectives, supports ITIL processes, and delivers a seamless user experience across the organization.

Key Responsibilities:

• Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
• Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
• System Integrations: Develop and maintain API-based integrations between ServiceNow and other enterprise systems.
• Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
• Security & Compliance: Implement role-based access controls, monitor platform performance, and ensure compliance with security policies.
• Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
• Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.

Required Qualifications:

• 4+ years of hands-on ServiceNow administration and development experience.
• Strong understanding of ITIL processes and best practices.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with ServiceNow integrations using REST/SOAP web services.
• Strong analytical skills and ability to translate business requirements into technical solutions.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
• Experience with ITOM Discovery, Event Management, or Performance Analytics.
• Knowledge of Agile/Scrum methodologies.

Soft Skills:

• Excellent written and verbal communication abilities.
• Strong stakeholder management and collaboration skills.
• Ability to prioritize and manage multiple projects simultaneously.

Skill Required / Desired Amount of Experience

• Hands on ServiceNow administration and development experience Required 5 Years
• Strong understanding of ITIL processes and best practices Required 5 Years
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio. Required 5 Years

Thanks and regards,

Mark | Lead Recruiter | V.L.S Systems Inc.

Address: 4080 Lafayette Center Drive, Suite 300 | Chantilly | VA 20151

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