Overview
On Site
Depends on Experience
Full Time
Skills
Attention To Detail
Communication
Computer Hardware
Computer Science
Documentation
IT Consulting
Job Details
UNIVERSAL Technologies is seeking an IT Help Desk Technician for an on-site role in Long Island City, NY. May change to a hybrid schedule after 90 days. Candidates with an active LinkedIn preferred. This role provides hands-on technical support for desktop and laptop computers, software applications, peripheral devices, and related technology by responding to high-volume phone and email requests in an IT Service Desk Setting.
WHO WE ARE UNIVERSAL Technologies is a Women-Owned Business Enterprise (M/WBE) IT consulting firm specializing in providing top-tier technical talent and innovative solutions to public sector and commercial clients. We are committed to delivering excellence, fostering long-term partnerships, and supporting the success of both our clients and our consultants.
WHAT WE OFFER
MANDATORY SKILLS/EXPERIENCE
SCOPE OF SERVICES
- Competitive compensation
- Comprehensive benefits
- Professional growth opportunities
- A supportive, people-first environment
- The opportunity to contribute to impactful technology initiatives
- Bachelors degree in Computer Science
- Experience with Service Desk ITSM software
- At least 2-4 years of experience handling a high volume of calls in an IT Service Desk environment
- Strong written communication skills for effective email correspondence
- Strong organizational skills and attention to detail for handling complex tasks
- Excellent Microsoft 365 skills, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Proficiency with Windows Operating Systems
- Basic printer support skills
- Strong knowledge of Windows OS troubleshooting
- Ability to work effectively as part of a team
- Address incoming Service Desk phone and email requests; generate, resolve, and route service tickets
- Perform PC and printer troubleshooting to identify and resolve issues
- Accurately interpret and document information to classify service requests
- Route requests requiring additional approval to appropriate channels
- Configure, deploy, and support computers, peripherals, and software according to established standards
- Troubleshoot hardware and software issues using documentation, online resources, and team collaboration
- Work with Network Infrastructure and Server Support teams to resolve escalated issues
- Coordinate with external vendors to resolve technical problems
- Escalate complex issues to Level III support or management when needed
- Ensure timely ownership, follow-up, and resolution of assigned tickets
- Train and orient staff on best practices for hardware and software usage
- Recommend and perform system upgrades and maintenance
- Follow and enforce IT policies and procedures
- Manage daily work queue efficiently
- Lift and transport computer equipment (desktops, laptops, printers) as needed
- Assist with special projects as assigned
UNIVERSAL Technologies is an equal opportunity employer.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.