Team Lead Deskside Support Tech

Position Name: Team Lead Deskside Support Tech

Location: Gloucester, MA

FTE

Job Summary:

We are seeking a reliable and technically skilled Deskside Support Technician to provide on-site IT support in Gloucester. This role focuses on supporting end-user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands-on, customer-focused, and capable of resolving technical issues efficiently.

Key Responsibilities:

• Provide deskside support for desktops, laptops, mobile devices, and peripherals.
• Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues.
• Respond promptly to VIP support requests, ensuring high-quality service and minimal downtime.
• Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting.
• Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements.
• Maintain accurate documentation of incidents, service requests, and asset movements.
• Collaborate with remote IT teams and escalate issues when necessary.
• Follow IT policies, procedures, and security standards.

Qualifications:

• 3+ years of experience in a deskside or IT support role.
• Strong knowledge of Windows OS, Microsoft Office, and enterprise applications.
• Experience with Zebra printers and related tools (e.g., ZPL, ZebraDesigner).
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Experience supporting VIP or executive users.
• Familiarity with imaging tools (e.g., SCCM, MDT) and asset management systems.
• Excellent communication and customer service skills.
• Ability to lift and move IT equipment as needed.

Preferred Certifications:

• CompTIA A+ / Network+
• ITIL Foundation
• Microsoft Certified: Modern Desktop Administrator Associate