Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
NICE CXone
routing scripts
IVR flows
CRM
workforce management
reporting tools
Build and maintain custom integrations
desktop workflows
Omnichannel routing
Job Details
W2 Contract to Fulltime position
No Sponsorship required
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Role: Sr. NICE CXone Engineer
Location: 100% Remote
Job Description:
- Design, develop, and configure NICE CXone routing scripts, IVR flows, and call handling logic.
- Build and maintain custom integrations with third-party applications (CRM, workforce management, reporting tools, etc.).
- Develop agent desktop workflows and optimize Omnichannel routing (voice, chat, email, SMS, social).
- Monitor and troubleshoot contact center performance issues; optimize routing for efficiency and customer satisfaction.
- Collaborate with stakeholders (operations, product, business) to gather requirements and deliver scalable solutions.
- Develop and maintain real-time dashboards and custom reports within NICE CXone.
- Ensure compliance with security and regulatory requirements.
- Provide technical support, testing, and documentation for deployed solutions.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.