Production Support Engineer

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Collaboration
Communication
Documentation
FOCUS
Incident Management
JIRA
Microsoft IIS
Microsoft SQL Server
Microsoft Windows
Microsoft Windows Server
Production Support
Nagios
Root Cause Analysis
SQL
Scripting
Servers
ServiceNow
SolarWinds
Splunk
Windows PowerShell
Windows Services

Job Details

Job Title: Production Support Engineer
Location: Chicago, IL
Duration: Long term Contract

Client Focus:

  • Hands-on experience in Windows Server OS including Services, Event Viewer, and Task Scheduler
  • Proficiency in basic SQL querying (MS SQL Server)
  • Familiarity with ticketing tools such as ServiceNow and JIRA
  • Strong exposure to monitoring tools including Nagios, SolarWinds, Splunk, with additional experience in Datadog and CloudWatch being a plus
  • Basic PowerShell scripting capabilities (optional but beneficial)
  • Strong communication and incident triage skills
  • Involvement in incident management, batch job monitoring, system health checks, and collaboration with development and infrastructure teams
  • Experience with support automation, application deployments, patches, and configuration changes
  • Maintenance of operational documentation, runbooks, and SOPs

Job Description:

<>Mandatory Skills:</>
  • Windows Server OS basics (Services, Event Viewer, Task Scheduler)
  • Basic SQL (MS SQL Server) querying
  • Ticketing tools (ServiceNow, Jira)
  • Monitoring tools (Nagios, SolarWinds, Splunk)
  • Basic PowerShell scripting (optional)
  • Strong communication and incident triage skills
< data-start="1506" data-end="1541">Detailed Responsibilities:</>
  • Troubleshoot and resolve escalated incidents related to Windows servers and applications
  • Perform root cause analysis using Windows Event Logs, IIS logs, and application logs
  • Monitor and tune server and application performance
  • Automate support tasks and monitoring using PowerShell scripting
  • Support application deployments, patches, and configuration changes
  • Collaborate with development and infrastructure teams for issue resolution
  • Maintain and improve operational documentation, runbooks, and SOPs
  • Proactively monitor batch jobs, Windows services, and system health
  • Participate in incident management and on-call rotations
< data-start="2205" data-end="2227">Good to Have:</>
  • Basic SQL (MS SQL Server) querying
  • Ticketing tools (ServiceNow, Jira)
  • Monitoring tools (Splunk, Datadog, CloudWatch)

Alchemy: Transforming Your Professional Vision into Reality

Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we ve positioned ourselves at the forefront of digitization and software modernization.

Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.

With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.

Alchemy Connecting Talent with Opportunities (Diversity, Equity and Inclusion)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.