Overview
On Site
$28 - $30
Contract - W2
Contract - 6 Month(s)
Skills
Helpdesk
desktop support
technical assistance
IT support
Windows OS
technical support
hardware
software
Job Details
Location: Augusta, ME - 100% Onsite
Top 3 Skills:
- 1 to 3 years of experience in a similar role
- Experience with Windows OS
- Must have strong written and verbal communication skills
Job Description:
- Provides technical assistance, support, and advice to end users for hardware, software, and systems.
- Provides hands-on technical assistance to business and technical users.
- Investigates and resolves computer software and hardware problems of users.
- Serves as a contact for level 1 support.
- Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
- Determines whether problem is caused by hardware, software, or system.
- Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
- Talks with technical and non-technical co-workers to research problem and find solution.
- Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions.
- Experienced with a variety of call-tracking software and systems.
- Reads trade magazines and engages in independent study to maintain required Skill Set/Skill Level/Experience current industry knowledge.
- Follow quality standards and displays strong customer service skills.
- Ability to work in a team environment.
- Complete assigned tasks.
- Strong communication skills; both written and spoken.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.