Remote Manager of Service Delivery

JOB TITLE: Remote Manager of Service Delivery
JOB LOCATION: Remote
WAGE RANGE*: $125k to $133k
JOB NUMBER: 26-00029

REQUIRED EXPERIENCE:

Prior experience in MMIS and Medicaid ecosystem
Technical acumen - especially Batch and related workflows
Agile exposure, if not professional then academic and learnability
People management and managing teams
Highly visible position, thus the person selected must present well

JOB DESCRIPTION
Oversee daily operations of the development team for the a Medicaid Management Information Systems MMIS Contract, with deep expertise in the SDLC-particularly requirements through development. Collaborates closely with System Administration, Architecture, DBA, Release Management, and Project Management to ensure end-to-end delivery. Motivates and rewards employees, including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.

• Facilitate daily operational status meetings and release readiness reviews to ensure timely and high-quality technical solution delivery.
• Monitor batch processing and release dependencies, maintaining dashboards and trackers to support transparency and accountability.
• Develops demand forecasts with account teams on small to medium-sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Coordinate delivery timelines and dependencies, proactively managing risks and prioritizing initiatives with senior stakeholders.
• Partner with system administrators, DBAs, and project managers to coordinate releases and resolve delivery bottlenecks.
• Ensure SDLC deliverables-including estimates, designs, unit tests, and walkthrough documents-are completed on time and stored in appropriate repositories.
• Serve as liaison between internal teams and external partners, fostering alignment across business, technical, and operational stakeholders.
• Drive process improvements and standardization across development teams, contributing to operational efficiency and reduced delivery bottlenecks.
• Lead end-to-end delivery of work items, change orders, and defect resolutions across multiple MMIS teams, ensuring alignment with contractual KPIs and SLAs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Partner with PMO and account leadership to support weekly/monthly contractual reporting and financial outlook activities.
• Apply and communicate policies, procedures, and practices to promote shared commitment to MMIS account goals and objectives.

Skills

• Managing Technical Team working on Batch workflow including C language, SQL, Service oriented architecture, XML, Web services, Oracle Service bus, OLTP databases, Client Superdome and Oxi services
• Bachelor's degree in business administration, engineering, information systems or related field preferred
• Nine (9) or more years of support services, project, or program experience
• Five (5) or more years of leadership or supervisory experience
• Proven experience leading end-to-end delivery of MMIS projects, including coordination of timelines, cross-functional dependencies, and defect resolution
• Experience with Agile within a Medicaid/Medicare environment

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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