Overview
On Site
$60 - $70
Contract - W2
Contract - 12 Month(s)
Skills
CRM-Siebel
Job Details
Role: Genesys Developer
Location: Addison, TX
Type: Hybrid role
Duration: Contract
Must have skills: Genesys Cloud CX or PureCloud, IVR, NICE, CRM-Siebel
Responsibilities:
- 10+ years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud;
- Configure and troubleshoot Genesys software and hardware components.
- Integrate Genesys with Third-party applications and Systems.
- Strong experience with Genesys Framework including IVR development /Scripting, Routing Strategy and Reporting
- Working experience on Major Genesys and NICE platform upgrades
- Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions
- Experience with Genesys products (PureCloud, Pure Engage, Pure Connect)
- Experience with call recording platforms (NICE, Genesys IR)
- Experience with Genesys Cloud APIs, SDKs and development tools
- Knowledge on Genesys Cloud security features
- Proficiency with programming languages (Java, Python, JavaScript)
- Excellent problem-solving skills
- Strong and confident knowledge in Contact Center network topology
- Coordinate with other tech partners like Avaya, network partners and product vendors
- Knowledge in Siebel CRM Application Integration
- Familiar with Agile methodologies and related process.
- Ability to arrange and write Design Documents.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.