IT SPECIALIST (CUSTOMER SUPPORT-Direct Hire Authority

Summary

Veteran's preference does not apply to DHA recruitment.

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The primary purpose of this position is to support the 96th Test Wing through deployment and sustainment of robust operation capabilities, programs and services.

Duties

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• Performs Information Technology Asset Management for Eglin Air Force Base.
• Operates the Central Receiving Function for the receipt and delivery of IT equipment.
• Performs as Base Software License Manager.
• Provides customer support, assistance, training, and orientation.

Requirements

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Conditions of employment

• U.S. Citizenship is required
• Males must be registered for Selective Service, see Legal and Regulatory Guidance
• This posn is subject to provisions of the DoD Priority Placement Program
• For more information on Acq Demo please go to DoD AcqDemo Homepage and Fact Sheet ;/li>
• Obtain and maintain a Secret security clearance
• Employee must maintain current certifications
• This is a designated Drug Testing Position
• May be required to work other than normal duty hours. Overtime may be required.
• Shift work and emergency overtime may be required
• Disclosure of Political Appointments
• All federal employees are required to have direct deposit.
• This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.
• This is a cybersecurity position within the DoD Cyberspace Workforce Framework (DCWF); the employee will be fully qualified in accordance with DoDD 8140.01, DoDI 8140.02, and DoDM 8140.03.
• Employee will be required to possess a valid operator's license to drive a motor vehicle. Must be capable of operating a forklift
• Employee will occasionally be exposed to conditions that may be uncomfortable in a warehouse environment with no temperature controls.
• Employee will be required to perform additional duties as assigned by the Branch Chief, Flight Chief or Commander.
• Recall to duty may be a requirement of this position. overtime and/or emergency overtime may be required.
• Must be able to pass a pre-employment physical, must be able to lift at least 40 pounds
• Work will require walking and standing in conjunction with travel and to attendance at meetings and conferences away from the work site.
• Some work areas are adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Occasionally be exposed to uncomfortable conditions in a warehouse environment .

Qualifications

Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series 2210 located here.

This standard allows eligibility through meeting either the requirements specified in the section titled Education or the requirements specified in the section titled Experience.

GENERAL EXPERIENCE: Applicants must have at least one (1) year or will have one year within 120 days of closing of this announcement, at the next lower grade GS-04, or nh-01 equivalent in other pay system. General experience in assisting with base level accountability of sensitive information technology equipment and asset management operations and support of the installation's information technology equipment, computers, network equipment and all other IT equipment assets; assisting with the receiving, acceptance, distribution and accountability of all IT assets; assisting as a base software license manager; providing management assistance and consultation on processes; establishes procedures. The experience must demonstrate each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication, 4) Problem solving."

NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement.

OR

EDUCATION: Applicants must possess a bachelor's degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the following fields identified above and required the development or adaptation of applications, systems or networks. Must submit all relevant transcripts.

NOTE: You must submit a copy of your transcripts.

Ideal Candidate (statement is placed within the announcement):

• Experience in Information Technology field, information technology asset management
• Knowledge of Information Technology Asset Management (ITAM)
• Knowledge of Information Technology equipment, ITAM use and application
• Experience operating a warehouse and a central receiving function
• Possesses a working knowledge of the Enterprise Logistics Management System (ELMS).

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge and skill in the interpretation and application of DoD, Joint, and AF management principles, concepts, methodologies and ITAM directives, procedures, guidance, and policy.

2. Knowledge of IT hardware and software and its application and use throughout the various missions and organizations.

3. Knowledge of the Defense Property Accountability System (DPAS) to receive, add, transfer and excess IT assets; to manage account information to include equipment custodians, office symbols, active and inactive accounts and inventory status.

4. Knowledge of ITAM inventory procedures and ability to prepare inventory reports.

5. Skill in providing advice and technical guidance to representatives from installation organizations.

6. Ability to communicate effectively, both orally and in writing, to gain cooperation from other through tact, courtesy, diplomacy and competency.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Additional information

This public notice is to gather applications that may or may not result in selection.

This job announcement may close at any time - apply now!

Direct Deposit: All federal employees are required to have direct deposit.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.