Service Desk Agent / Lead / Manager Role......

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Longterm Contract

Skills

service desk

Job Details

Greetings!

This is Rakesh from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.

No.

Position

Duration

Location

01.)

Service Desk Agent

Long-term Contract

San Diego, CA/ Dallas, TX (ONSITE)

02.)

Service Desk Lead

Long-term Contract

San Diego, CA/ Dallas, TX (ONSITE)

03.)

Service Manager Service Desk

Long-term Contract

San Diego, CA/ Dallas, TX (ONSITE)

Position 1:

Job Title: Service Desk Agent

Location: San Diego, CA/ Dallas, TX (ONSITE)

Duration: Longterm Contract

Job Summary:

  • We are looking for experienced, customer-focused Contact Center Representatives to join a flexible and collaborative support team serving a critical public sector department.
  • This is a high-impact, front-line role designed to provide responsive, empathetic, and technically informed assistance to residents and internal users.
  • This role is ideal for individuals who are adaptable, tech-savvy, and committed to delivering service excellence during a major transition phase.

Required skills:

  • Experience in a customer-facing technical support or contact center role.
  • Working knowledge of Salesforce, Jira, or similar CRM/ticketing platforms (training support available).
  • Strong communication, active listening, and troubleshooting skills.
  • Ability to thrive in a fast-paced, high-volume support environment.
  • Strong ownership mindset and willingness to adapt to changing support demands.

Position 2:

Job Title: Service Desk Lead

Location: San Diego, CA/ Dallas, TX (ONSITE)

Duration: Longterm Contract

Job Summary:

  • We are seeking a proactive and experienced Contact Center Lead to oversee the day-to-day operations of a dynamic resident support team.
  • This role will require close coordination with internal technical teams, customer stakeholders, and fellow agents to ensure service excellence and continuity during a transitional phase.
  • The Lead will be responsible for mentoring agents, tracking performance metrics, and acting as a key point of escalation while adapting to evolving operational requirements.

Required skills:

  • 4 6 years of experience in a contact center or technical support environment, with 1 2 years in a lead role.
  • Strong knowledge of CRM/ticketing tools like Salesforce, Jira, or equivalent.
  • Excellent verbal and written communication skills.
  • Ability to manage shifting priorities in a fast-paced, high-volume environment.
  • Proven team leadership and conflict resolution abilities.

Position 3:

Job Title: Service Manager Service Desk

Location: San Diego, CA/ Dallas, TX (ONSITE)

Duration: Longterm Contract

Job Summary:

  • We are hiring a Service Desk Service Manager to oversee and ensure delivery of high-quality, SLA-bound IT support services for a major government or public-sector client.
  • This role will involve governance, reporting, stakeholder communication, vendor coordination, and continuous service improvement, with a strong focus on agility and adaptability in a dynamic environment.
  • The Service Manager will act as a

Requirements:

  • 6 10 years of IT service desk or contact center experience, with 3+ years in a managerial role.
  • Demonstrated success managing service delivery in a public sector or government client environment preferred.
  • Strong knowledge of ITIL processes, SLA frameworks, and customer success metrics.
  • Experience with tools such as Salesforce, Jira, ServiceNow, or equivalent.
  • Excellent stakeholder communication and reporting skills.

Thanks & Rgds,

Rakesh Bharti

Last Word Consulting Inc.

Email:-

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