Overview
On Site
$80 - $90 per hour
Contract - W2
Skills
Director of Service Delivery
Job Details
We have partnered with our client in their search for a Director of Service Delivery.
Responsibilities
- Lead and manage the Service Delivery, Project Services, and Support Desk teams (e.g., Tier 1-3, NOC, Field Services, Project Engineers).
Define and implement delivery strategies, processes, KPIs, and SLAs to ensure world-class service and support.
Oversee the execution and quality of onboarding, project delivery, and ongoing managed services engagements.
Establish scalable workflows using the company's PSA (e.g., AutoTask) and other platforms (e.g., QuickBooks, RMM tools).
Act as a strategic partner to Sales and Account Management, contributing to solution design and client satisfaction.
Monitor team performance metrics and proactively address delivery bottlenecks or quality issues.
Coach and develop high-performing technical teams; drive employee engagement, retention, and growth.
Manage resource planning and hiring as the business scales.
Own client escalations, develop remediation plans, and ensure timely resolution of complex service issues.
Continuously improve delivery frameworks, project governance, and customer success processes.
Client Industry: IT Managed Services
Compensation: Hourly rate - $80 to $90 per hour
Ref ID
About Korn Ferry
Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>
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