Overview
On Site
USD 25.25 - 37.00 per hour
Full Time
Skills
Managed Services
FOCUS
Problem Management
Evaluation
Optimization
React.js
Computer Networking
ROOT
Management
Information Security
Technical Direction
Root Cause Analysis
Computer Hardware
Microsoft Windows
Operating Systems
Storage
Backup
IT Infrastructure
Network Design
Communication
English
Regulatory Compliance
Microsoft Certified Professional
Analytical Skill
Health Insurance
Life Insurance
Insurance
FSA
Taxes
Law
Job Details
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Desktop Tech II to join our team.
Serving as a Windows technical expert on a team providing day-to-day support, workstation and tech room duties. Provide Windows support for In-House and vendor applications perform application installations, deployments, configurations and support. Improve problem management and stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts. Troubleshoot hardware and software issues and develop and implement remediation plans. Upgrade and enhanced tool management. Provide Level 3 support to user community. Set best practices relative to core technology supported.
Wage Range :
The hourly rate for this position is between $25.25 - $37.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This posting is anticipated to remain open until 8/19/2025.
Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Serving as a Windows technical expert on a team providing day-to-day support, workstation and tech room duties. Provide Windows support for In-House and vendor applications perform application installations, deployments, configurations and support. Improve problem management and stability within environments. Assist with analysis, evaluation and preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts. Troubleshoot hardware and software issues and develop and implement remediation plans. Upgrade and enhanced tool management. Provide Level 3 support to user community. Set best practices relative to core technology supported.
- Support, monitor and maintain infrastructure and applications for the businesses supported.
- React to systems, application outages, networking issues.
- Identify root cause of issues.
- Master new technologies and operating systems.
- Demonstrate strong understanding of technology supported.
- Document issues and associated resolutions to the problems.
- Understand and direct the execution of compliance and information security standards.
- Interface with senior technologists in developing solutions.
- Effective use of infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
- Responsible for overall operating system applications
- Contribute to technical direction and tactical decisions
- Drive Root Cause Analysis (RCA) post restoration of service
- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
- A minimum of 5 years System Administrator experience in: Windows Desktop operating systems
- General familiarity with the following products and related processes: SAN and NAS Storage and related Products, tape backup solutions, Voice systems, and tech room infrastructure.
- Strong understanding of Technology Infrastructure environments and Products Experience with overall network architecture components.
- Excellent written and verbal communication skills in the English language.
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Strong understanding of Platform level Controls and Compliance requirements. MCSE Certification a plus.
- Effective analytic/diagnostic skills
Wage Range :
The hourly rate for this position is between $25.25 - $37.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits :
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
This posting is anticipated to remain open until 8/19/2025.
Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.