Overview
On Site
USD 25.00 - 29.00 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Technical Support
Collaboration
User Experience
Training
Remote Support
Microsoft Outlook
Microsoft Office
Microsoft Azure
Document Management
Communication
Computer Hardware
Microsoft Windows
Operating Systems
Management
Active Directory
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.
Responsibilities:
Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.
Manage and troubleshoot issues related to Office 365 and Azure Active Directory.
Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.
Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.
Resolve technical issues related to Windows 10 in a timely and efficient manner.
Collaborate with team members to implement solutions and improve user experience.
Ensure all support tickets and requests are documented and addressed promptly.
Maintain and update Active Directory accounts as needed for internal user access.
Provide guidance and training to end-users to enhance their understanding of tools and systems.
Monitor system performance and identify opportunities for improvement.
Requirements
Proven experience in desktop support, including proficiency with tools like Outlook and Teams.
Strong knowledge of Office 365 and Azure Active Directory.
Familiarity with NetDocs or similar document management systems.
Excellent communication skills, with the ability to interact effectively with C-level executives.
Experience in configuring and troubleshooting desktop hardware and software.
Solid understanding of Windows 10 operating system.
Ability to manage Active Directory accounts and permissions.
An efficient and customer-focused attitude, with a commitment to delivering exceptional service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois on a contract basis. This hybrid position involves providing technical support to internal users, including senior executives and attorneys. If you have strong communication skills, technical expertise, and enjoy delivering exceptional support, we encourage you to apply.
Responsibilities:
Provide desktop support for internal users, ensuring smooth operation of systems such as Outlook, Teams, and NetDocs.
Manage and troubleshoot issues related to Office 365 and Azure Active Directory.
Offer technical assistance to senior executives and attorneys, maintaining a high level of professionalism.
Configure, maintain, and support desktop hardware and software environments, including imaging PCs and workstations.
Resolve technical issues related to Windows 10 in a timely and efficient manner.
Collaborate with team members to implement solutions and improve user experience.
Ensure all support tickets and requests are documented and addressed promptly.
Maintain and update Active Directory accounts as needed for internal user access.
Provide guidance and training to end-users to enhance their understanding of tools and systems.
Monitor system performance and identify opportunities for improvement.
Requirements
Proven experience in desktop support, including proficiency with tools like Outlook and Teams.
Strong knowledge of Office 365 and Azure Active Directory.
Familiarity with NetDocs or similar document management systems.
Excellent communication skills, with the ability to interact effectively with C-level executives.
Experience in configuring and troubleshooting desktop hardware and software.
Solid understanding of Windows 10 operating system.
Ability to manage Active Directory accounts and permissions.
An efficient and customer-focused attitude, with a commitment to delivering exceptional service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.