Overview
On Site
USD 40.00 - 43.00 per hour
Full Time
Skills
Finance
Unified Communications
End-user Training
IT Infrastructure
Documentation
Technical Support
Cisco
Microsoft
Audiovisual
Computer Hardware
Conflict Resolution
Problem Solving
Analytical Skill
Communication
Customer Service
FOCUS
Collaboration
Teamwork
Information Technology
Computer Science
Privacy
Marketing
Job Details
Location: Westlake, TX
Salary: $40.00 USD Hourly - $43.00 USD Hourly
Description: Our top financial client is currently seeking a Systems Engineer - Mid-Level
Job Title: System Engineer
Location: Westlake, TX (4 Days Onsite)
Contract: 12+ Months (Contract to Hire/ Extend)
Summary:
We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at the client building. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
Qualifications:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $40.00 USD Hourly - $43.00 USD Hourly
Description: Our top financial client is currently seeking a Systems Engineer - Mid-Level
Job Title: System Engineer
Location: Westlake, TX (4 Days Onsite)
Contract: 12+ Months (Contract to Hire/ Extend)
Summary:
We are seeking an experienced and dedicated UCaaS Support Engineer to join our team at the client building. The primary focus of this role is to provide exceptional support for our Unified Communications as a Service (UCaaS) hardware and conferencing rooms. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
- Install, configure, and maintain UCaaS hardware: Ensure all UCaaS devices are functioning correctly and efficiently, with a focus on Cisco Room Devices.
- Support conferencing rooms: Provide technical support for audio/video equipment, ensuring seamless operation during meetings and events.
- Troubleshoot issues: Diagnose and resolve hardware and software problems promptly to minimize downtime and disruptions.
- User training and assistance: Offer guidance to users on the effective use of UCaaS systems, Cisco Room Devices, and conferencing equipment.
- Regular maintenance: Perform routine checks and updates on UCaaS hardware and conferencing room systems to ensure optimal performance.
- Collaboration: Work closely with IT and facilities teams to support the overall technology infrastructure.
- Documentation: Maintain accurate records of installations, configurations, and troubleshooting activities.
Qualifications:
- Experience: Minimum of 3 years in a technical support role, preferably with UCaaS systems and conferencing room hardware, including experience with Cisco Room Devices.
- Technical skills: Proficiency in UCaaS technologies, Cisco Room Devices, Microsoft Teams, M365, audio/video conferencing systems, and related hardware.
- Problem-solving: Strong analytical skills with the ability to troubleshoot and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer service: A customer-centric approach with a focus on providing outstanding support and assistance.
- Teamwork: Ability to work collaboratively with IT and facilities teams.
- Education: A degree in Information Technology, Computer Science, or a related field is preferred.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.