Student Services Specialist - Hybrid

Title: Student Services Specialist - Hybrid

Mandatory skills:

Enrollment Services,
enrollment student support, financial aid, admissions, records, registration, advisement, cashier, outreach, recruitment,
student services, teaching, educational program development, educational program coordination, student advisement,
Customer Relationship Management Tool, CRM, Salesforce,
Student Information System, Peoplesoft, Banner,
customer service, call center, inbound call, outbound call, email, chat, text, problem solving, troubleshooting

Description:

This position provides comprehensive student support, specializing in enrollment services and financial aid, in the client. This position works collaboratively with a team to provide remote customer service and communications for a diverse population of students and campus admission, records and registration and financial aid representatives. This position operates with the highest level of customer service via phone, email, chat, text, and other communication modes.

This position will be trained and expected to provide one-stop enrollment student support (including admissions, registration, financial aid, placement, student billing, recruitment, and other enrollment processes) via inbound and outbound phone calls for all ten client office. The position utilizes strong problem-solving and troubleshooting skills and leverages multiple technology systems to efficiently help students navigate all aspects of the enrollment and financial aid processes. The position reports to a manager of the client.

Essential Functions:
60% - Provides comprehensive student support, specializing in enrollment services and financial aid via phone, email, chat, text, and other modes to prospective and current students.
20% - Collects, inputs, modifies, and verifies student information in the Customer Relationship Management (CRM), Student Information System (SIS), and other systems.
10% - Assists with training, quality assurance, vendor management, and/or other projects pertinent to the daily operations of the client.
10% - Other duties as assigned

Minimum Qualifications:
Associate s degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR
High School Diploma or GED, and three (3) years of experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs, or working in a call center on inbound and outbound call campaigns.
Desired Qualifications (Please list out experience by year in resume and cover letter)
One (1) or more years of experience working in a higher education environment with a role in Enrollment Services (admissions, records, registration, advisement, cashier, financial aid, outreach, or recruitment). One (1) or more years of experience working with financial aid
One (1) or more years working in a customer service role over the phone. Experience using a Student Information System (Peoplesoft, Banner, etc.) Experience using a Customer Relationship Management Tool (CRM, Salesforce, etc.)

Preferred Skills:
Customer service - Higher Education setting
Contact Center inbound/outbound experience
Enrollment or Financial experience

Special Working Conditions:
May be required to sit for a long period of time; viewing a computer monitor
May be required to lift or carry up to 25 lbs
May be required to work evenings and weekends
Must be in good standing with the client as it relates to Federal Financial Aid.

Notes:
May be required to work on site or at home. Technology (computer, monitors, mouse, keyboard, etc.) will be provided for work from home, but the candidate must have reliable internet.
Other workspace requirements (desks, chairs, etc.) are not provided by the client.
The candidate must have a private remote workspace.
Hours of operation 7:00 AM - 7:00 PM, varied schedules within these hours.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008