Infrastructure QA Manager

Infrastructure QA Manager

Chicago, IL, Naperville IL, Tempe, AZ or Dallas, TX (Hybrid in any location)

W2/1099 ( and OPT)

Overview:

Digital infra Test Delivery Associate (Off Shore -FTE) has accountability to cater to the

Quality related to infrastructure projects and changes such as patching, upgrades, integration and emergency fix.

• Responsible for Infrastructure Test Coordination related to End User computing infra changes and projects (Windows, VPN, VMware, Exchange/Outlook, O365 and SharePoint)
• Lead is responsible for building and maintaining productive working relationships like planning, execution, monitoring, testing, and project closure to embed quality deliver for infrastructure management & operations projects.
• Primary expectations to analyze Schedules, infrastructure related issues, incident analysis
• Accountable to deliver estimate efforts, track and address failed changes incidents and identify do better opportunities.
• Accountable to drive quality efficiencies and effectiveness using automated solutions for end user computing changes, testing life cycle and change process optimization.

Roles and Responsibilities

• Provide technical expertise within the Infrastructure field to deliver quality projects in-house and onshore for below areas:

1. Basics of Networking WAN/VWAN and TCP/IP
2. Experience with VPN/Azure and VPN/MFA
3. Experience on Windows/Linux/Mac OS patching/updates, analyzing the impact and planning the deployment.
4. Good understanding of Cloud technologies/Infrastructure.
5. Experience with Kubernetes, Docker
6. Analytical and effective problem solving skills.

• Responsible for test approach and execution for change requests.
• Be accountable for the test coordination and mentor Digital/End user computing team.
• Build and maintain quality standards and ensure application teams deliver quality testing to validate Infra changes by utilizing technical automated test assets and discipline
• Accountable for performing root cause analysis for continuous change quality improvement to drive production stability in the infrastructure test delivery programs.
• Teamwork abilities, to be able to work with various multidisciplinary teams on successful completion of team goals.
• Experience in Infrastructure testing and co-ordination work.
• Talent should be able to understand Infra changes and should be able to co-ordinate with testing teams and app support teams.
• Excellent analytical troubleshooting skill.

Required Skill Set:

• Test lifecycle experience in delivering high quality infrastructure changes with minimal impacts to applications (test planning, test scenario build, test execution, defect/issue management, test health metrics and status reporting).
• Understanding of Patching, Upgrades, and Deployment into Environments (Dev/Test/UAT/Prod)
• Concepts and tools of Infrastructure Servers Virtualization (Citrix VDI), VPN, Azure Cloud, MFA, Windows Upgrade, Patching, O365 and Network LAN/WAN.
• ITIL Service Management concepts and tools HP, BMC Remedy, ServiceNow (Incident, Problem, Change, Release, CMDB...etc)
• Familiarity of Agile Methodology Scrum/Kanban, and project management tools like Azure and Jira.