Overview
On Site
USD 70,000.00 - 90,000.00 per year
Full Time
Skills
Attention To Detail
Tier 2
Servers
Cloud Computing
Collaboration
Service Delivery
Tier 1
Tier 3
Training
Documentation
Reporting
Technical Support
Managed Services
Microsoft Windows Server
Active Directory
Microsoft Office
VMware vSphere
Backup
Network Protocols
TCP/IP
Network
Microsoft
Cisco
VMware
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a detail-oriented Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will handle escalated technical issues, troubleshoot complex problems, and collaborate with team members to deliver exceptional customer support. This position requires expertise in server, network, and cloud systems, as well as a commitment to maintaining high standards of service.
Responsibilities:
Address escalated technical issues from Tier 1 support, ensuring timely and effective resolution.
Diagnose and troubleshoot problems related to servers, network devices, PCs, and cloud systems.
Collaborate with team members to resolve customer challenges and improve service delivery.
Provide guidance and assistance to Tier 1 support staff by responding to alerts and tickets.
Take ownership of customer tickets, ensuring all interactions and resolutions are documented accurately.
Escalate unresolved technical issues to the Tier 3 team while maintaining clear communication.
Participate in certification training to enhance technical skills and knowledge.
Update outdated procedures and contribute to the development of new documentation.
Report critical incidents or complex problems that require higher-level intervention.
Work flexible shifts, including weekends and holidays, to support a 24/7 operational environment.
Requirements
Minimum of 5 years of experience in a similar technical support role within a managed services environment.
Proficiency in Microsoft Windows Server 2012/2016, Active Directory, and Microsoft Office 365.
Experience with VMware vSphere 6.5 or higher and backup technologies.
Working knowledge of network protocols, including TCP/IP, and familiarity with Cisco technologies.
Strong troubleshooting skills for server, network, and PC-related issues.
Certifications in Microsoft, Cisco, and VMware technologies are required.
Excellent communication skills with a customer-focused approach.
Familiarity with security practices and policies in IT environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a detail-oriented Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will handle escalated technical issues, troubleshoot complex problems, and collaborate with team members to deliver exceptional customer support. This position requires expertise in server, network, and cloud systems, as well as a commitment to maintaining high standards of service.
Responsibilities:
Address escalated technical issues from Tier 1 support, ensuring timely and effective resolution.
Diagnose and troubleshoot problems related to servers, network devices, PCs, and cloud systems.
Collaborate with team members to resolve customer challenges and improve service delivery.
Provide guidance and assistance to Tier 1 support staff by responding to alerts and tickets.
Take ownership of customer tickets, ensuring all interactions and resolutions are documented accurately.
Escalate unresolved technical issues to the Tier 3 team while maintaining clear communication.
Participate in certification training to enhance technical skills and knowledge.
Update outdated procedures and contribute to the development of new documentation.
Report critical incidents or complex problems that require higher-level intervention.
Work flexible shifts, including weekends and holidays, to support a 24/7 operational environment.
Requirements
Minimum of 5 years of experience in a similar technical support role within a managed services environment.
Proficiency in Microsoft Windows Server 2012/2016, Active Directory, and Microsoft Office 365.
Experience with VMware vSphere 6.5 or higher and backup technologies.
Working knowledge of network protocols, including TCP/IP, and familiarity with Cisco technologies.
Strong troubleshooting skills for server, network, and PC-related issues.
Certifications in Microsoft, Cisco, and VMware technologies are required.
Excellent communication skills with a customer-focused approach.
Familiarity with security practices and policies in IT environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.