Overview
On Site
US70 - US75 per hour
Contract - W2
Contract - Contract
Skills
Genesys Cloud Specialist
Job Details
Job Description:
Our client is currently seeking a highly skilled and experienced Genesys Cloud Specialist to join their team. This role involves hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a robust background in cloud contact centers and a strong track record in managing Genesys Cloud environments. This position requires flexibility in shift patterns, with options to work either early morning, night, or regular daytime shifts. This is a remote position, allowing you to work from anywhere.
Responsibilities:
Qualifications:
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
Our client is currently seeking a highly skilled and experienced Genesys Cloud Specialist to join their team. This role involves hands-on troubleshooting, updates, configurations, and patching of Genesys Cloud Contact Center solutions. The ideal candidate will have a robust background in cloud contact centers and a strong track record in managing Genesys Cloud environments. This position requires flexibility in shift patterns, with options to work either early morning, night, or regular daytime shifts. This is a remote position, allowing you to work from anywhere.
Responsibilities:
- Perform detailed troubleshooting, regular updates, and effective configurations within the Genesys Cloud platform.
- Provide advanced Tier III level support for PCCE (Packaged Contact Center Enterprise) environments.
- Work collaboratively with cross-functional teams to ensure seamless integration and optimal operation of contact center solutions.
- Monitor system performance continuously and execute necessary optimizations to guarantee high availability and reliability.
- Assist in the architectural design and implementation of new features and functionalities within the Genesys Cloud platform.
- Develop, update, and maintain comprehensive documentation regarding system configurations, operational processes, and troubleshooting procedures.
- Offer training and ongoing support to both internal team members and external clients on the Genesys Cloud platform.
- Stay informed on the latest industry trends and advancements in cloud contact center technologies and Genesys Cloud updates.
Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or related field, or equivalent professional experience.
- Minimum of 4 years of experience in cloud contact center operations and support.
- At least 2 years of hands-on expertise with Genesys Cloud, including system troubleshooting and configuration.
- Proven ability in PCCE Tier III level support.
- Experience with voice/UC (Unified Communications) technologies is preferred.
- Exceptional problem-solving skills and meticulous attention to detail.
- Strong interpersonal and communication skills, capable of working in a collaborative remote environment.
- Ability to work independently with minimal supervision.
- Relevant certifications in Genesys Cloud or related technologies are advantageous.
- Flexibility to work assigned shifts: 5:00 PM - 3:00 AM, 2:00 AM - 12:00 PM, or 7:00 AM - 5:00 PM.
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic
information, veteran's status or any other category protected by law. In addition to federal law
requirements, GDH Consulting, Inc. complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company has facilities and/or
employees. This policy applies to all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation, benefits and training. Applicants with disabilities that require an accommodation
or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit GDH's website for notice of collection for California applicants.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.