Remote Permanent opportunity: Operations Engineer in Phoenix, AZ

Overview

Remote
$50,000 - $60,000
Full Time

Skills

Attention To Detail
Backup Administration
Banking
Communication
Computer Science
Critical Thinking
Customer Experience
Database
Finance
IBM
IT Management
Microsoft Excel
Organizational Skills
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Reporting
Scheduling
Service Delivery

Job Details

Job Title: Operations Engineer

Number of Openings: 2

Start Date: ASAP

Job Type: Permanent

Work Location : Initial onsite training for the first three days, followed by remote work with occasional onsite presence approximately 2 to 3 times per year at the following location: 148 N 48th Street, Phoenix, AZ 85034

Two work schedules are currently available:
Sunday 8:00 PM 4:00 AM, Monday Thursday 2:00 PM 11:00 PM AZ Time; Friday & Saturday - Off
Tuesday Friday 4:00 PM 1:00 AM, Saturday 8:00 PM 4:00 AM AZ Time; Sunday & Monday - Off

Interview Process: 3 video rounds

Candidate Requirements

  • Top 3-5 Must-Have Skills:
  • Background in Banking or Financial Services
  • Exceptional attention to detail and strong critical thinking abilities
  • Proven track record of delivering excellent customer service
  • Highly proficient with technology and digital tools

Certifications or Degrees Required: Computer science degree is preferred
Job Description: Job Title: Operations Engineer Overview:
The Operations Engineer I provides organizational support to enhance both internal and external customer experience by performing basic troubleshooting for day-to-day operational issues. This role is responsible for collecting, organizing, and analyzing data to identify process gaps that impact the organization's service delivery.

Key Responsibilities:

  • Ensure successful completion of daily job processing tasks (e.g., scheduling, system backups, file postings) on the Core Processor to support business objectives.
  • Monitor daily, weekly, and monthly processes and job routines to maintain seamless operations across enterprise applications for the Credit Union and its members.
  • Escalate issues or exceptions promptly to senior engineering staff and IT management.
  • Provide on-call support for DSFCU enterprise operations.
  • Perform other job-related duties as assigned.

Qualifications: Required:

  • High School Diploma or GED
  • Working knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Strong communication skills effective in both verbal and written formats, whether in person or over the phone
  • Basic knowledge of databases (queries), reporting, and system monitoring

Preferred:

  • Bachelor s Degree or college coursework in Computer Science
  • 2+ years of relevant work experience (in lieu of a degree)
  • Experience with IBM systems
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Strategic Systems Inc