Back Office Credit & Collections Agent

Immediate need for a talented Back Office Credit & Collections Agent . This is a 06+months contract opportunity with long-term potential and is located in San Deigo, CA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-89287

Pay Range: $18 - $22/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Perform skip tracing on locations and people that are delinquent
• Advise customers of necessary actions and strategies for debt repayment.
• Working and reconciling with local agencies to ensure payment (Alberta works)
• Writing off customer accounts
• Handle complex account billing issues and provide adequate and reasonable solutions.
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
• Responsible for updating and maintaining complete collection processes using the support framework designed. i.e.: learning policy and procedure for accessing letters, sources of needed information and scheduling requirements to achieve successful collection.
• Perform credit risk, security deposit and credit monitoring
• Perform credit financial analysis
• Establish and manage credit limits
• Direct responsibility for resolving credit and collections tasks within SLA
• Adhere to agreed Key Performance Indicators, Service Level Agreements and quality standards.

Key Requirements and Technology Experience:

• Key Skills;Credit & Collections Agent .
• Bachelor s degree .
• 1 to 2 years of experience working, directly with customers in a problem solving, issues resolution or similar role required .
• Focuses on delivering a positive customer experience
• Should be professional, courteous, friendly, and empathetic
• Should possess active listening skills
• Focuses on delivering a positive customer experience
• Good data entry & typing skills
• Ability to multi task.
• Strong written and verbal communication skills
• Capable of handling fast-paced, innovative, and constantly changing environment
• Should be a team player.
• Should possess good negotiation skills
• Should be able to identify process improvement ideas for implementation.
• Strong evaluation and analysis skills
• Strict adherence to company policies and delegation of authority
• Excellent attention to details .
• Working hours based on US time zone
• Use of a PC/ shared computer.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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