Associate OneSource Service Support Specialist

Immediate need for a talented Associate OneSource Service Support Specialist. This is a 12+ Months Contract to Hire opportunity with long-term potential and is located in New Haven, CT  (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-65662

Pay Range: $25- $28.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift Timing     40 HR/week, M-F, 9-5:30PM
• To be the first line of support for the scientific community;
  reporting any concerns and ensuring these are closed out in a timely fashion, i.e., acting as a single point of contact and helping ensure minimal disruption.
• Meet regularly with laboratory service providers to ensure open lines of communication and identify, review, and resolve issues in a timely manner and/or escalate as necessary.
• Be the point of contact for equipment maintenance in liaison with team and customer lab staff, facilitating scheduling and hosting of engineering visits for maintenance and/or repair.
•  Support decommissioning of old instruments and related documentation
•  Assist in the onboarding of new instruments, coordinating with applicable parties to ensure timely installation 
• Be involved in improvement work linked to the assignment.
• Execution of regular inventory activities utilizing asset management tracking tools 
• Manage the collection and shipment of pipettes for monthly calibration 
• Prepare lab equipment to be shipped off-site for depot service and process delivery upon return,
• Perform other tasks as needed Support your Team: 
• To work with Customer and client staff to ensure quality and compliance within the laboratory.
•  Maintain lab documentation and coordinate archiving. 
• To provide timely communication to lab users on impact of any site service work. 
• May be required to cross-train and back-up other lab support areas.
• Interaction level with Management/Team Members: Daily
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite.
• Frequently use objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
• Use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.

Key Requirements and Technology Experience:  

• Key Skills; prior experience in use of personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Working understanding of GLP/GxP (desirable).
• Understanding of 5S principles (desirable).
• Experience within the pharmaceutical industry is desirable but not required.
• Understanding of chemicals and safe handling (desirable).
• 0-2 years of experience in a customer service focused role
• Associates Degree and pharma or chemical industry experience.
• High School Diploma or GED
• A valid US driver’s license.
• Ability to improve processes and drive continuous improvement.
• Strong verbal communication skills.
• Self-motivated and ability to work under pressure to balance conflicting deadlines.
• Aptitude for technical and practical matters.
• Experience working in a compliance driven environment.
• Service-orientated attitude combined with innovative thinking.
• Strong team player with experience in a high-quality customer service operation.
• Able to complete relevant paperwork according to principles of  Good Documentation Practice.
• Must be able to work in a laboratory, controlled environments requiring personal protective equipment. 
• Job pace may be fast and job completion demands may be high.
•  Employee maybe required to manage hazardous wastes in compliance with company procedures & State/Federal/Local hazardous waste regulations. 
• Duties may include Identifying, handling, generating, accumulating, storing, labeling. 
• Ensure safety, security, and the environment in all aspect of the daily activities, and any potential safety hazards are addressed and corrected immediately. 
• Understand ergonomic relationship between people, equipment and working environment.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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