Lead ServiceNow Integration Developer

Overview

Remote
Contract - W2

Skills

Technical Drafting
Microsoft Exchange
Collaboration
Servers
Data Integrity
IT Management
Mentorship
Integration Architecture
Agile
Sprint
FOCUS
JavaScript
JSON
XML
Web Services
SOAP
Configuration Management Database
Conflict Resolution
Problem Solving
Communication
Documentation
OAuth
Authentication
Dell
Workflow
Google App Engine
Application Development
Continuous Integration
Continuous Delivery
DevOps
IT Service Management
Enterprise Architecture
Data Governance
DoD
Energy
ServiceNow

Job Details

Our client, located in VA, is currently in need of a Lead ServiceNow Integration Developer for a 7 week contract. The consultant will work remote to lead the technical design and development of a strategic integration between ServiceNow and Dell TechDirect. This role will serve as the lead technical consultant, responsible for architecting scalable solutions, guiding implementation, and ensuring seamless data exchange between platforms. The Dell TechDirect APIs in scope are Asset Warranty, Support/Case Mgmt., and Self-dispatch.

Responsibilities:

  • Lead the end-to-end design, development, and deployment of ServiceNow integrations with Dell TechDirect.
  • Collaborate with business stakeholders, architects, and Dell technical teams to gather requirements and define integration specifications.
  • Develop and maintain integration components using ServiceNow IntegrationHub, REST/SOAP APIs, and MID Servers.
  • Ensure data integrity, security, and performance across integrated systems.
  • Provide technical leadership and mentorship to junior developers and consultants.
  • Troubleshoot and resolve integration issues, including performance bottlenecks and data mismatches.
  • Document integration architecture, workflows, and support procedures.
  • Participate in Agile ceremonies and contribute to sprint planning and reviews.

Required Skills:

  • 5+ years of ServiceNow development experience, with a focus on integrations.
  • Deep expertise in ServiceNow IntegrationHub, Flow Designer, and Scripted REST APIs.
  • Strong understanding of Dell TechDirect APIs and integration patterns (or similar OEM support platforms).
  • Proficiency in JavaScript, JSON, XML, and web services (REST/SOAP).
  • Experience with MID Server configuration and troubleshooting.
  • Familiarity with ITSM modules (Incident, Request, Change, CMDB).
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and documentation skills.

Nice to have skills:

  • Experience with OAuth 2.0, JWT, and other authentication mechanisms.
  • Knowledge of Dell TechDirect workflows and support processes.
  • Familiarity with ServiceNow App Engine and custom application development.
  • Experience with CI/CD pipelines and DevOps practices in ServiceNow.
  • ServiceNow Certified Implementation Specialist (CIS) - ITSM or IntegrationHub.
  • Exposure to enterprise architecture and data governance principles.
  • Experience working with Government / DoD or in the Energy sector.
  • ServiceNow Certified System Administrator or Application Developer
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