Overview
Skills
Job Details
The Technical Analyst / Documentation Specialist will join the Digital Engineering organization focused on developing and delivering rapid, incremental capabilities to the Cloud that improve the member / user experience and drive value to ****. This position will join the Digital Technical Analysis team, responsible for providing technical analysis and documentation activities for our industry-leading web and mobile solutions, designed to meet our Members evolving financial needs. A general understanding of distributed system and microservice architectures and the allocation of capabilities between the presentation, services, and data tiers will be needed to analyze as-built capabilities and provide various types of documentation effectively. This includes both technical specifications / guides and policies and procedures to facilitate operational support / system reliability. Drawing on knowledge gained during the documentation process, there will be opportunities to engage in analysis feasibility assessments for system enhancements and for troubleshooting operational issues.
Top 3 Must-Have Skills:
" Experience analyzing multi-tier applications
" Experience specifying systems requirements
" Experience mapping/documenting API data elements
Top 3 Desired Skills:
" Project management/coordination abilities
" Strong investigative skills
" Proactive follow-up skills
Job Description:
" Contribute to the creation of the following types of system documentation:
o Application Specifications
o Services Specifications / System Interface Documents
o Data Mapping
o User Interface Specifications
o Process Flow/Sequence Diagrams
o Operational Support documentation
" Review documentation completed by independent development teams and refine as necessary to align with new documentation standards
" Identify deficiencies and gaps in feature coverage for existing documents and work with subject matter experts to fill those gaps
" Maintain roster of microservices and databases and provide high-level summary information for each
" Verifying application functionality by exercising test versions of applications
" Develop policy and procedures documents that define service levels and response to exception scenarios
" Provide analytical support to assess feasibility of application enhancements
" Investigate/troubleshoot operational issues as they arise
" Support Digital s monitoring and alerting efforts by working with multiple teams (Development, Operational Support, etc.) to prepare detailed Response Procedures for Network Operations and Tier 2 Support Teams.
" Provide technical research and coordination for internal initiatives that impact Digital Engineering
Have in-depth understanding or working knowledge of the following:
" Services-Oriented Architectures / Microservices
" Microsoft Azure Portal
" Multi-tier applications (presentation tier/services-processing tier/data management tier)
" Enterprise and vendor API integration
" Functional understanding of financial services and/or digital banking systems
" Managing system behavior through configurable variables
" Error handling
" XML and JSON data structures
Qualifications/Experience:
" Problem-solving skills Works well under pressure and challenges, team-player, good listener, analytical, creative, approachable, etc.
" Excellent verbal and written communication skills with the ability to partner with various levels of leadership within the organization
" Excellent coordination skills and ability to conduct complex technical analysis across multiple products in Agile Methodologies
" Writing requirements for a system
" Desired - Writing mobile and/or web application requirements
" Desired - Writing mobile service and/or web service requirements
" Desired Knowledge of **** processes and systems, particularly IT Operations processes and systems
" Desired Knowledge and experience with the **** Banking System