IT Support Engineer

About the Company:

Our client is an investment firm specializing in multi-strategy hedge fund management, employing a systematic and data-driven approach to identify opportunities across global markets. With a focus on delivering consistent, risk-adjusted returns, the team leverages quantitative models and diversified strategies. The IT Support Engineer will assist with data engineering support, desktop IT support, and systems support.

Responsibilities:

• Assist with the ingestion, validation, and monitoring of market and operational data
• Write basic to intermediate SQL queries for troubleshooting data issues and supporting reporting needs
• Manage and troubleshoot FTP/SFTP file transfers and connectivity
• Debug through custom C# and Python applications.
• Work with users to provide desk-side support, resolve issues, and address requests
• Monitor and maintain critical systems and process automation; troubleshoot issues with applications, data, servers, workstations, mobile devices, accounts, and access control
• Manage users, security groups, and computers with Active Directory and Microsoft Entra
• Create and maintain technical documentation for internal systems and processes
• Collaborate on cross-functional projects such as system upgrades, automation initiatives, and new application rollouts
• Provide support for commonly used applications, including Microsoft 365, Bloomberg Terminal, and VPN

Requirements:

• Bachelor's degree required
• 2 4 years of technical support or application support experience
• Experience supporting end user applications and devices (PCs, iPhone, and Android)
• Knowledge of Windows 10, Microsoft 365 products, SharePoint, Active Directory, DNS, and DHCP
• Experience with SQL and log analysis that aid in troubleshooting
• Experience with C#, PowerShell, and/or Python
• Prior experience working with investment data in a financial services firm