Mid-Level Infrastructure Administrator (NEI-6)

Job TitleMid-level Infrastructure Administrator (NEI-6)

Location: Bethesda, MD

CyberData Technologies is seeking a skilled Infrastructure Administrator to support the high availability IT infrastructure and operations of a clinical environment. This hybrid role involves on-site work and may require evening and weekend availability. The ideal candidate will possess strong expertise in network administration, clinical IT systems, and specific technical skills and problem-solving capabilities.

Key Responsibilities

System Administration and IT Operations:

• Provide production support for networked systems, including daily operations, monitoring, and troubleshooting.
• Identify, diagnose, and resolve network issues in a timely manner.
• Escalate and communicate status updates to agency management and internal stakeholders.
• Participate in an on-call rotation, providing after hours support for the critical clinic systems per SLA requirements.

IT Infrastructure Support:

• Monitor and maintain the clinic s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions.
• Maintain clinic systems across production and disaster recovery sites.
• Support clinical IT systems, including configuration and ongoing maintenance.
• Address IT-related incidents within defined SLA response times.
• Support compliance with NIH security standards.
• Create, maintain and follow SOP s for managing the clinic s systems.

System Maintenance and Security:

• Apply security patches and updates as required.
• Perform after-hours and weekend system maintenance when necessary.
• Assist in testing and documenting findings for the Continuity of Operations Plan (COOP).
• Support database and backup administrators as needed.
• Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines.

Assessment and Reporting:

• Support Security Assessment & Accreditation (SA&A) tasks.
• Review daily clinic infrastructure emails and take appropriate action on system alerts and notifications.

Qualifications:

Experience:

• Minimum 3 years of experience working in high-availability environments.
• Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions).
• Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022).
• Solid understanding of networking protocols

Skills:

• Strong problem-solving and troubleshooting skills in network and system administration.
• Ability to balance operational and project demands in a high-pressure environment.
• Ability to demonstrate initiative with task-management and issue resolution.
• Effective communication skills to engage with technical staff, clinicians, and management.
• High attention to detail and adherence to SOPs in a regulated environment.

Preferred Certifications:

• CompTIA Security+ or Network+
• ITIL Foundation
• Microsoft Server OS certifications
• Nutanix Certified Associate (NCA) or higher