Desktop Support Technician

Overview

On Site
$$23 / hr
Contract - W2
Contract - 1 day((s))

Skills

Desktop Support Technician

Job Details

Job Description:

Responsibilities:
  • Deliver world-class IT support to onsite and remote end users.
  • Independently resolve complex, break/fix issues in person or via telephone. Troubleshoot Windows 10, Microsoft Office 2021; Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex, and Printing.
  • Perform installations, replacements, imaging, upgrades, and other hardware/software-related tasks as needed.
  • Provide smart hands support for network and voice services.
  • Provide recommendations regarding new technologies to better support all executives and users.
  • Acts as a resource for IT projects and initiatives in other functional areas as needed.
  • Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements.
  • Follow set procedures for logging, reporting, and statistically monitoring desktop operations.
  • Manage secured cyber asset inventory.
  • Maintain and adhere to compliance policies.
  • Create/update documentation, reports, and SOPs for compliance.
Requirements:
  • Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role).
  • 7+ years' experience in desktop hardware, operating systems, smartphones, and printers.
  • 7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.).
  • 7+ years' experience in business communication platforms such as messaging, video conferencing, telephony, etc.
  • Basic/Advanced knowledge of network hardware, including firewalls, routers, access points, bridges, switches, and patch panels a plus.
  • Hands-on troubleshooting experience with the ability to perform under intense scrutiny.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Strong written and oral communication skills with a focus on executive-level support.
  • Analytical and problem-solving abilities, with keen attention to detail.
  • Self-motivated and directed, with the ability to effectively prioritize and execute.
  • Experience working in a team-oriented, collaborative environment.
  • Strong customer-service orientation with a focus on customer satisfaction.
  • The highest degree of professionalism and integrity.
  • Ability to research and test new technologies and solutions.
  • Time management and organizational skills.
Preferred Skills:
  • A+, Network+, Security+, or other similar Microsoft certifications.
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