Overview
On Site
$19.45 - $19.45 hr
Contract - Independent
Contract - W2
Contract - 4+ mo(s)
Skills
CUSTOMER SERVICE SUPPORT
LOGISTICS COORDINATOR
EXPORT DOCUMENTATION
IMPORT DOCUMENTATION
Job Details
#JD-E2EProf2
Apply today for consideration!
Title: Office/Administration - Customer Service Support
Pay: $18/hr. on $19.45/hr. on W2
Location: Wichita, KS 67202
Duration: Till 12/31/2025, will possible extension
Job Details -
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Pride Global/Russell Tobin & Associates
is seeking an Office/Administration - Customer Service Support to work for one of our top clients in Wichita, KS 67202.Apply today for consideration!
Title: Office/Administration - Customer Service Support
Pay: $18/hr. on $19.45/hr. on W2
Location: Wichita, KS 67202
Duration: Till 12/31/2025, will possible extension
Job Details -
- The Customer Service Support - The primary purpose of this position is to acquire all necessary information from Business Unit (BU) customers to prepare and submit all export documentation, related to the ocean carriage, on all export shipments of client businesses. You will utilize outlined carrier processes and ensure loads are scheduled according to the order plan.
- This includes preparation and filing of paperwork to meet the export requirements that are set forth by regulatory agencies such as U.S. Customs and the U.S. Bureau of Census.
- 55% Export Documentation Instruction and Completion: Create, compile, execute, and ensure accuracy of bill of lading instructions for client BUs. This will include review of sales reports, new order forms, SAP information, EEI filing, Import ISF filing, coordination with import brokers, as well as meet and comply with necessary Letter of Credit requirements, to ensure that commodity loads are booked correctly. This also requires collaborating with other stakeholders and third-party facilities to provide information required to complete the work.
- 15% Import Coordination: Ensure all regulatory regulations are met and that the broker is engaged for the clearance of the import cargo.
- Activities can include Import ISF filing, coordination of import broker, communication with overseas business clients, facilitation of import delivery and communication with global tax and customs if the FDA is involved.
- 15% Customer Service/Problem Resolution: Management of Remedy Force and SAP data elements, problem resolution, as well as internal and external customer service.
- 10% Stakeholder Management: Communicating shipment details to necessary key stakeholders (i.e., Business Unit client load facility, end customers).
- 5% Other: Any other duties as assigned.
- High School Diploma/GED.
- Minimum 1 year experience working in an office environment.
- Written and verbal fluency in English.
- Ability to work under pressure.
- Flexibility and resiliency - many of the tools used are unstable and will require multiple attempts to complete.
- Adaptable to large open work environment.
- Good organizational skills.
- Very good understanding of United States and world geographies.
- Willingness to work overtime as needed.
- Ability to adapt and learn in a changing work environment and work with diverse teams globally.
- Ability to manage multiple priorities and meet multiple deadlines.
- Strong attention to detail.
- Microsoft Office Suite experience including proficient in Excel.
- Ability to work independently.
- Ability to work in a team environment.
- Demonstrated strong problem-solving.
- Excellent communication and presentation skills both verbal and written.
- Associate s degree OR High School Diploma/GED with 2 years experience in Business, Logistics, Transportation and Supply Chain Management.
- Experience in forwarding and/or customs clearance.
- Knowledge of Incoterms.
- Knowledge of SAP, AS 400 and GT Nexus.
- Understanding of insurance and claims.
- Analytic skills.
ABOUT US:
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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