Overview
On Site
Full Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
50% Travel
Skills
Agile
documentation
Change Management
API
Project Management
audit
WORKFLOW
access control
Best Practices
Provisioning
translate
Problem-Solving
Excellent Communication Skills
Business Requirements
Self-Starter
Continuous Improvement
Queue Management
Maintain Data
Job Details
Job Responsibilities:
- Own and manage the Workfront support queue: triage, resolve, and communicate ticket status with urgency and clarity.
- Provide direct user support, troubleshoot technical issues, and escalate to Adobe support when needed.
- Conduct regular system audits, maintain data integrity, and ensure platform stability.
- Stay current with Workfront releases and proactively test and communicate relevant updates.
- Manage user provisioning, deactivation, license allocation, and role-based access control.
- Configure and maintain teams, groups, layout templates, and visibility settings.
- Deliver user onboarding, training, and maintaining up-to-date documentation.
- Design and implement custom forms, workflows, approval processes, and intake queues.
- Build and maintain advanced dashboards and reports using text mode.
- Translate business requirements into scalable Workfront solutions.
- Identify and implement automation opportunities using native features or integrations.
- Collaborate with stakeholders to align Workfront capabilities with business goals.
- Support change management and drive user adoption of new features.
- Provide actionable insights through reporting and analytics.
Skills and Experience Required:
Required Qualifications
- Minimum of 3 years hands-on experience as a Workfront System Administrator.
- Hands on support queue management experience
- Experience with direct user support and troubleshooting
- Strong understanding of Workfront architecture, object relationships, and data schema.
- Proficiency in text mode reporting, dashboard creation, workflow and custom form configuration.
- Demonstrated experience with user provisioning, license management, managing user roles, permissions, and visibility settings.
- Experience with Workfront upgrades and release readiness.
- Excellent communication skills with both technical and non-technical stakeholders.
- Self-starter with strong problem-solving skills and a continuous improvement mindset.
Desired:
- Experience with Workfront Fusion or API-based integrations.
- Familiarity with Workfront Proof, Scenario Planner, or Resource Management modules.
- Exposure to Agile methodologies and project management best practices.
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