Help Desk Agent

  • Plano, TX
  • Posted 19 hours ago | Updated 19 hours ago

Overview

Hybrid
$20+
Contract - W2

Skills

Customer Service
Help Desk

Job Details

The IT Help Desk Agent provides technical support to employees by diagnosing and resolving hardware, software, and network-related issues. The role involves responding to service requests through phone, email, or ticketing systems, guiding users through troubleshooting steps, and escalating complex problems to specialized teams when necessary. Responsibilities often include configuring equipment, maintaining user accounts and access permissions, monitoring system performance, and ensuring compliance with security policies. This position helps keep daily operations running smoothly by delivering efficient, customer-focused support and maintaining accurate documentation of all technical interactions.

Training Requirements:

  • 3-week training program that is instructor lead.
  • Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday.

Top/Must Have Skills:

  • Good customer service.
  • Good understanding of computers.
  • Microsoft Office.

Nice to Have Skills:

  • ServiceNow
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.