Service Now Application Architect Advanced

Service Now Application Architect Advanced

Job description
Required consultant experience provided by Contractor, shall include:
IT Product Development & Lifecycle Management
o Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership
of Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise
o Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
CMDB & Discovery Tool Oversight
o Experience managing CMDB structure, data quality, and governance.
o Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
Stakeholder Communication & Collaboration
o Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
o Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.

Preferred Experience:
Enterprise Architecture Alignment
Familiarity with aligning ServiceNow products and enhancements with enterprise
architecture principles and organizational standards.
Software Quality & Testing
Experience in prototyping, technical evaluation, solution testing, or validating
releases for production readiness.
Process Improvement & Continuous Delivery
Experience integrating continuous improvement practices and incorporating user
Feedback into product enhancements.
Government or Large-Scale Project Exposure
Experience in government IT programs or large-scale enterprise projects, including
coordination of multi-vendor teams.

Customer-Facing or Training Support
Experience supporting business teams, end users, or organizational training related
to ServiceNow platform changes.

Required Duties and Responsibilities of Consultant shall include but are not limited to:
The consultant shall perform, but is not limited to, the following duties:

Product Development and Lifecycle Management
Oversee ServiceNow product development from planning through implementation and post deployment support.
Manage product development timelines, feature delivery, and release schedules.
Translate business requirements into actionable development and delivery plans.
Monitor and report on product performance, risks, and readiness for release.

Cross-Functional Leadership
Lead and coordinate cross-functional teams, including technical staff, business
stakeholders, and vendors.
Facilitate collaboration between enterprise architecture, developers, and
business owners.
Motivate and manage team members to achieve project and product delivery
objectives.

Application Governance & Oversight
Define, implement, and monitor application governance policies for ServiceNow modules
and integrations.
Ensure consistent standards are applied across all ServiceNow applications, including
development, testing, deployment, and retirement.
Conduct regular reviews of application configurations, workflows, and customizations to
maintain compliance with organizational and regulatory standards.
Collaborate with stakeholders to ensure alignment between business needs, technical
constraints, and governance policies.
ServiceNow Platform Management
Provide oversight for platform configuration, enhancement, and integration activities.
Ensure adherence to ServiceNow best practices, workflows, modules, and system
integrations, including API integrations with internal and external systems.
Support prototyping, solution testing, and technical evaluations prior to production
releases. CMDB & Discovery Tool Oversight
Manage or coordinate

CMDB structure, data quality, and governance processes.
Oversee ServiceNow Discovery tool implementation, including automated asset
discovery, data validation, and integration.
Ensure accurate and reliable data collection for IT assets and configuration items.

Agile and Iterative Delivery
Support Agile, Scrum, or iterative delivery processes, including backlog grooming, sprint
planning, and iterative development cycles.
Coordinate development priorities with stakeholders and adjust delivery plans as
needed.

Governance, Compliance, and Standards
Ensure compliance with government IT governance requirements, including IT rules.
Align product development activities with enterprise architecture, accessibility, and
Security standards.

Stakeholder Communication and Collaboration
Communicate technical and functional information clearly to business owners,
leadership, and technical teams.
Present product functionality, performance metrics, delivery progress, and risk mitigation
plans.
Facilitate training, knowledge transfer, and guidance for business users impacted by
ServiceNow changes.

Continuous Improvement and Quality Assurance
Recommend and implement process improvements to enhance product delivery and
Platform performance.
Collect and integrate feedback from users to support continuous improvement initiatives.
Monitor quality of deliverables and ensure adherence to project standards and
Organizational best practices.

Documentation and Reporting
Maintain accurate documentation of ServiceNow configuration, CMDB structures, and
Discovery processes.
Produce regular reports on project status, product readiness, and risk mitigation efforts.
Document lessons learned and provide recommendations for future platform
enhancements.

Customer-Facing and Training Support (Preferred)
Support internal business teams and end-users through training sessions, workshops, or
onboarding related to new ServiceNow capabilities.
Serve as a liaison to ensure users understand platform functionality and adopt new
Features effectively.


Other Duties
Follow all company standards, and team-defined standards and procedures.
Perform other related duties as required.

Education/Certifications:
Bachelor s Degree in one of the following, or equivalent work experience:
Computer Science
Information Systems / MIS
Business Administration (IT focus)
Information Technology

Required Certification:
ServiceNow System Administrator Certification

Preferred Certifications (optional):
Certified Implementation Specialist (CIS) ServiceNow
Project Management Professional (PMP)
ITIL Foundation or Agile/Scrum certification

Deliverable(s)
Project status and performance reports (weekly/monthly).
CMDB and Discovery tool implementation documentation.
Application governance policies and guidelines documentation.
Audit reports or compliance checklists for ServiceNow applications.
Governance metrics tracking (e.g., configuration adherence, lifecycle status, risk
mitigation).
Release readiness and quality assurance report.
Training materials and knowledge transfer documentation.