Application Programmer

• This job is responsible for providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents. Additional responsibilities include ensuring compliance with incident management and problem management policies and procedures. Job expectation also includes serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies.

• Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed.
• Ensures all impacts are accurately recorded and documented in the system of record, verifies documents and wikis are updated and available for use during triage, and supports on call responsibilities for incidents, the documentation of application flows, impacts during outages, the customer experience, and contacts for support needs.

• 3+ years of production support experience, or equivalent
• Working knowledge of Spring Framework development
• Working knowledge of Kafka pub/sub models
• Knowledge of contact / call center environment
• Ability to analyze Java heap and thread dumps strongly preferred.
• Knowledge of Load balancer LTM GTM

• Triage analysis with end-users including complex network environments and multiple application tiers
• Effective Communication - Clear, Concise Ability to articulate Problem/Solution
• Should be able to participate or conduct conference calls with technology and business users
• Performing root cause analysis for recurring problems so they can be permanently remediated.
• Respond, resolve and document progress within service tickets and problem tickets to adhere to SLAs
• Basic UNIX / LINUX knowledge

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.