Overview
On Site
$31.55 - $41.30 hourly
Contract - W2
Contract - Temp
Skills
Research and Development
Spring Framework
Mechanical Engineering
Electrical Engineering
Service Delivery
SLA
Management
Sales
Customer Satisfaction
Customer Experience
Revenue Growth
Customer Relationship Management (CRM)
Customer Support
Field Service Management
KPI
Preventive Maintenance
Technical Support
Test Equipment
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX.
Overview:
Within the Company there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
Key Tasks:
* Field Support Engineer will deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty
* Provides direct post-sales systems and onsite technical support for reactive and proactive customers
* Maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met
* Responsible for Company Total Customer Experience as well as the revenue growth, profitability, and account retention
REQUIREMENTS:
* Minimum Vocational/Diploma/Associate degree (technical field) equivalent with 2-4 years of working experience in related fields or degree holder with 1-2 years relevant working experience
Knowledge & Skills:
* Customer Relationship Management
* Customer Support
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Preventive Maintenance
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce is immediately adding a full-time Field Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Spring, TX.
Overview:
Within the Company there is a range of technical and managerial customer on-site functions. The family of jobs is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.
Key Tasks:
* Field Support Engineer will deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty
* Provides direct post-sales systems and onsite technical support for reactive and proactive customers
* Maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met
* Responsible for Company Total Customer Experience as well as the revenue growth, profitability, and account retention
REQUIREMENTS:
* Minimum Vocational/Diploma/Associate degree (technical field) equivalent with 2-4 years of working experience in related fields or degree holder with 1-2 years relevant working experience
Knowledge & Skills:
* Customer Relationship Management
* Customer Support
* Field Service Management
* Hand Tools
* Key Performance Indicators (KPIs)
* Preventive Maintenance
* Safety Standards
* Technical Services
* Technical Support
* Technical Training
* Test Equipment
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.