Help Desk Analyst

  • Columbia, SC
  • Posted 4 days ago | Updated 4 days ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 Month(s)
No Travel Required

Skills

Help Desk Analyst
A+
MS Windows
Printer
Hardware
Laptop
Network Support
Imaging
ITSM Ticketing
Asset Management
finance
legal
judicial
accounting
Microsoft Office
Microsoft Windows
Network
Printer Support
Printing
RTR
Research
STO
Technical Support
Testing
Wireless Communication
IT Operations
IT Service Management
Information Security
Inventory
Issue Tracking
Computer Networking
Customer Support
Documentation
Help Desk
Audiovisual
Auditing
Banking
Collaboration
Computer Hardware
Disk Imaging

Job Details

Job ID: SC-8344

Onsite/Local Help Desk Analyst (A+) with MS Windows, Printer/Hardware/Laptop/Network Support, Imaging, ITSM Ticketing, Asset Management, finance/legal/judicial/accounting experience

Location: Columbia, SC (STO)
Duration: 6 Months
Weekend Work Information: System Update Testing occurs occasionally on Saturdays/Sundays the resource may be required to help with testing 1-2 hours on varied weekends. The testing work is typically remote.

Required Skills
Minimum of two years of experience with the following:
-IT End User Support
-Microsoft Windows 10, 11
-Microsoft Office Suite
-Printer Support
-Hardware/Laptop Support
-PC Imaging/Building

Preferred Skills:
-A+ Certified
-End User Network Support
-Information Security Exposure
-On-site/In-person IT Support
-MS Teams
-Asset Management
-Help Desk Ticketing System (ITSM)
-Banking, finance, legal, judicial or accounting background is a plus

Description:
This is an IT operations and customer support position. IT customer support functions include MS Windows, MS Office, local and network printing, audio/visual connectivity in conference rooms, and office network wired and wireless connectivity. IT operations support functions include information security audit research, third party vendor coordination, asset management/inventory, imaging computers, contributing to the team s process/procedure documentation updates. Use of a ticketing system will be required to track all work. This is a junior-to-mid level technical support role that requires a high level of professionalism in a financial/banking work environment. Candidates should have a least one year of experience in an IT support role, preferably in person in a formal government or corporate setting. Professional maturity is valued over technical skill.

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