Manager - IT Applications Development

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Manager - IT Applications Development is responsible for the supervision of a team of employees and contractors in the development, implementation, and maintenance of critical systems that support United's Passenger Service System. This technical manager will create and maintain the strategic partnership between business needs and technology delivery and lead the team in creating service solutions using the latest as well as legacy technologies. This individual will help build a versatile team that is in touch with the market and passionate about new technologies, while at the same time able to understand the needs of our customers and how emerging technology can improve customer experience.

• Lead a technical team in achieving and maintaining alignment of delivery success criteria with business partners
• Coach, develop, and inspire team members and sustain an environment in which they can thrive as members of a cohesive and high-performing team
• Effectively manage and deliver work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goals
• Ensure technology solutions align with architectural and evolving security standards
• Collaborate with senior business and technology leaders to drive important initiatives
• Plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree in IT relevant field
• 4+ years of application delivery and life cycle management experience
• Proven track record of ownership and successful delivery
• Strong planning and organizational skills
• Strong verbal and written communication skills and the ability to clearly present ideas to a variety of technical and non-technical audiences
• Exceptional analytical, problem-solving, and decision-making skills
• Ability to quickly triage and drive the resolution effort for production support situations
• Passionate about the growth, development, and success of team members
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Experience working with operations/business critical, high-availability systems
• Application management in a mix of cloud and on-prem infrastructure
• Airline industry knowledge or experience
• Participate in application deployments, system integrations, and cloud infrastructure management using AWS Cloud Services.
• Experience in application development, with a focus on backend services.
• Hands-on experience with AWS Cloud Services (e.g., EC2, Lambda, S3, RDS, API Gateway, CloudFormation).
• Experience with containerization technologies (e.g., Docker, Kubernetes)
• Proficiency in Java development frameworks and associated tools.
• Solid understanding of software engineering principles, microservices architecture, RESTful API development, and backend system design.
• Experience with vulnerability management and secure coding practices
• Knowledge of monitoring and logging tools (e.g. Dynatrace)