Business Process Analyst

Job ID: 2511408

Location: COLORADO SPRINGS, CO, US

Date Posted: 2025-11-07

Category: Information Technology

Subcategory: Bus Proc Analyst

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: Yes

Description

We are seeking a Business Process Analyst to support our NORAD/NITES program. This is an onsite position in Colorado Springs with an active Secret clearance as a requirement.

Responsibilities:

• Regularly review N&NC services and infrastructure to identify economical ways to service provision and suggest CSI initiatives based on the review results.
• Evaluate N&NC processes at all levels regularly, identify areas not meeting performance objectives and track audits of processes.
• Define CSI initiatives aimed at correcting deficiencies and improving services and processes based on service and process reviews.
• Monitor and document lessons learned and changes within CSI initiatives
• Provide expertise on continuous process improvement strategies, organizational redesign, change management projects, and performance measures for basic business process engagements.
• Define and develop business processes, policies, roles and responsibilities, and performance metrics.
• Conduct analysis of business processes: current state analysis, gap analysis, benchmarking, best practices identification, organizational assessment, and other related tasks.
• Plan and implement process improvements, including future state design, change management, and transition planning. Interfaces with all areas of project including customer, computer services, and client services.
• Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and agency guidelines to assure compliance.
• Work directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet guidelines.
• Coordinate with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls.
• Deliver presentations and training courses including measurement, analysis, improvement, and control.
• Perform cost and benefit analysis.

Qualifications

• Bachelors and 2 years or more experience; Masters and 0 years or more experience; or experience in lieu of degree.
• Active Secret clearance
• Expertise in ITIL framework, problem management, incident management, and process improvement.
• Leadership skills in team management and cross-functional coordination.
• Proficient in network security, information security, and maintaining compliance with industry standards such as ISO 9001.
• Certifications: CompTIA Security+, CompTIA Network+, ITIL Foundations.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.