Overview
On Site
USD 20.00 - 20.00 per hour
Full Time
Skills
Issue Tracking
Technical Support
Tier 1
Customer Service
Documentation
Organized
Remote Support
Web Browsers
Web Portals
Inventory
Taxes
Life Insurance
Impact Analysis
Information Assurance
Information Architecture
Partnership
Collaboration
Business Transformation
Law
Job Details
IT Help Desk Technician
Onsite- Des Moines, IA
Technical Skill
Description
The IT Help Desk Technician serves customers by providing product and service information and resolving product and service problems. Overall, you will provide members and providers with basic support on the Internal Tool Set.
Duties
Work Environment
Start Date & Interviews
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Jul 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Onsite- Des Moines, IA
Technical Skill
- Customer Service
- Password Reset
- Web Support
- Account Support
- O365
- Ticketing System
- Tier 1
Description
The IT Help Desk Technician serves customers by providing product and service information and resolving product and service problems. Overall, you will provide members and providers with basic support on the Internal Tool Set.
Duties
- Resolve tier 1 technical issues, displaying excellent customer service.
- View customer data and update accounts.
- Troubleshoot in-person, over phone, or via chat support.
- Create customer accounts and apply necessary permissions.
- Use ticketing systems to follow documentation processes and procedures.
- Open and close tickets, and follow up as necessary.
- Write clean, organized and legible tickets.
- Prioritize tickets and resolve based on priority level.
- Assist with password resets for members.
- Provide remote support as needed.
- Provide Web browser support and assist with portal navigation.
- Assist with IT inventory and tracking.
- Work with business units to assist with questions.
Work Environment
- Onsite
- Office
- Monday-Friday
- No Weekends
- 1st shift hours
Start Date & Interviews
- Start Date August 18
- Interviews July 23-July 30
- 2-step interview process
- 1st step virtual with HR
- 2nd step in-person, onsite interview with technical team
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Jul 20, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.