Product Support Designer: Level 2

Product Support Designer: Level 2

Remote

Description:

What makes this work unique:

Because content is rarely fully complete at work start, this role requires patience, problem-solving, and the ability to help build a compelling marketing story with inputs from a copywriter and the project owner over a fixed timeline as the piece evolves.

Extreme attention to detail is needed, as changes over time can affect the context of a page, section, the overall piece, or a series of collateral.

If the content does not make sense to you (within reason), it will likely not make sense to a customer who may be reviewing it for the first time. Candidate must be willing to thoughtfully approach what they are creating with a focus on information organization and clarity in communication, written and visual.





What you will be doing:

Design and produce print materials such as product sampling materials and marketing collateral, ensuring that all design elements are brand compliant.

Handle layout and page design expertly, paying close attention to the alignment of text, images, and cohesive and consistent branding across multiple pieces of collateral.

Create brand-compliant infographics or illustrative designs within layouts, when needed, to enhance visual impact, ensuring the additions complement overall design aesthetics.

Comprehend content and context thoughtfully to ensure that design choices enhance the overall message, while maintaining consistency across a series of materials.

Communicate and collaborate effectively with internal team members and project owners to solve challenges and create successful outcomes, providing compelling rationale behind layout and composition decisions.

Quickly acclimate to processes and procedures.

Manage time efficiently across multiple tasks and projects.

Complete work with a solutions-oriented mindset.

Familiarity with Basecamp and SmartSheet.



We require someone with:

Veteran experience in a production environment where structured product storytelling happens across a series of pieces, long-form and short-form.

Portfolio with at least 4-5 examples of print collateral in a series that shows complexity in layout solutions.

Expertise in Adobe InDesign

Proficient skills in Adobe Photoshop and Adobe Illustrator, with the ability to create and incorporate infographics or illustrations as needed

Strong knowledge of print production processes, including file setup and output.

Excellent file organization skills, ensuring assets are easily accessible and usable for team collaboration

Strong problem-solving skills in design and layout, with conceptual abilities.