Overview
Skills
Job Details
Role: Business Analyst – RPA
Location: Sunnyvale, CA (Hybrid – 3 days/week onsite)
Job type: C2C/W2
Job Description:
We are seeking an experienced Business Analyst with mandatory hands-on RPA experience to support automation initiatives in a fast-paced environment.
The role involves close collaboration with business stakeholders and implementation teams to ensure successful delivery and support of RPA solutions.
Responsibilities:
Work closely with business teams to understand, analyze, and document business and functional requirements
Act as a bridge between business users and implementation teams to clarify requirements and resolve issues
Track and report issues using bug tracking tools and coordinate through email, chat, and meetings
Troubleshoot end-user issues by performing root cause analysis, replicating problems, and driving them to resolution
Provide timely user support including data fixes, system guidance, error correction, and workaround identification
Gather functional requirements and create detailed test cases
Perform black-box testing and support User Acceptance Testing (UAT) for regular releases and urgent patches
Prepare system documentation, user training materials, and release notes
Provide regular project updates and escalate risks or critical issues to project and management teams
Required Skills & Qualifications:
Mandatory hands-on experience with RPA solutions
Strong experience in business analysis, testing, and UAT
Proven ability to create effective test cases and perform black-box testing
Ability to quickly learn new business domains and adapt to changing priorities
Strong communication, collaboration, and stakeholder management skills
Ability to manage multiple tasks independently in a high-pressure environment
Customer-first mindset with a strong sense of ownership and urgency