Overview
On Site
USD 41.84 - 48.44 per hour
Contract - Independent
Contract - W2
Skills
Customer Service
Technical Support
Help Desk
Issue Resolution
SLA
Status Reports
Remote Support
Problem Solving
Conflict Resolution
Computer Hardware
Service Delivery
Information Technology
Computer Science
Information Systems
Attention To Detail
IT Operations
Microsoft
Operating Systems
Microsoft Office
Active Directory
Microsoft Azure
IT Infrastructure
Servers
Storage
Windows Services
DHCP
DNS
Dragon NaturallySpeaking
Group Policy
TCP/IP
Subnetwork
VLAN
Computer Networking
Customer Relationship Management (CRM)
Regulatory Compliance
Analytical Skill
Research
Collaboration
Management
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are offering a contract employment opportunity for a Desktop Support Analyst in Austin, Texas. In this role, you'll be an integral part of our technical support team, overseeing daily technical support activities, troubleshooting customer service issues, and providing remote support to our infrastructure teams.
Responsibilities:
Organize and manage daily technical support activities, ensuring efficient operation Prioritize and monitor Helpdesk ticket queues, documenting issue resolution in line with SLA's Regularly provide site status reports and escalate issues where necessary Offer remote troubleshooting and problem-solving support to infrastructure teams based both in the US and UK Suggest improvements to current policies/processes to ensure alignment with industry best practices Provide support to in-country Engineering teams to facilitate their work Collaborate with management and staff to improve IT solutions continually Develop and maintain strong relationships with hardware/software vendors Troubleshoot issues related to internal IT and EIT systems, both hardware and software Be available after hours if required, to ensure seamless service delivery Carry out other duties as assigned to ensure the smooth functioning of the IT department.
Requirements
Bachelor's degree - Information Technology, Computer Science, Information Systems, or a related field, or equivalent detail oriented certifications 2-3 years of experience working in IT operations Experience with Microsoft Client operating systems, installation, troubleshooting and support Experience supporting Office365 application Knowledge of Active Directory best practices AD and Azure AD account administration Firm grasp on IT infrastructure and operations best practices, networking, servers and storage Understanding of core Windows services, including DHCP, DNS and Group Policy Understanding of TCP/IP, subnetting, VLAN's and general networking technologies Experience with client management platforms such as Endpoint Manager Ability to support Teams Meeting Room Systems Awareness of IT policies and compliance requirements. Analytical thinking to identify and solve technical problems Ability to research solutions independently Willing to learn and adapt to new technologies and software Ability to work effectively in a team and collaborate with other IT professionals Ability to efficiently manage multiple support requests and prioritize tasks Strong interpersonal and communication skills
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are offering a contract employment opportunity for a Desktop Support Analyst in Austin, Texas. In this role, you'll be an integral part of our technical support team, overseeing daily technical support activities, troubleshooting customer service issues, and providing remote support to our infrastructure teams.
Responsibilities:
Organize and manage daily technical support activities, ensuring efficient operation Prioritize and monitor Helpdesk ticket queues, documenting issue resolution in line with SLA's Regularly provide site status reports and escalate issues where necessary Offer remote troubleshooting and problem-solving support to infrastructure teams based both in the US and UK Suggest improvements to current policies/processes to ensure alignment with industry best practices Provide support to in-country Engineering teams to facilitate their work Collaborate with management and staff to improve IT solutions continually Develop and maintain strong relationships with hardware/software vendors Troubleshoot issues related to internal IT and EIT systems, both hardware and software Be available after hours if required, to ensure seamless service delivery Carry out other duties as assigned to ensure the smooth functioning of the IT department.
Requirements
Bachelor's degree - Information Technology, Computer Science, Information Systems, or a related field, or equivalent detail oriented certifications 2-3 years of experience working in IT operations Experience with Microsoft Client operating systems, installation, troubleshooting and support Experience supporting Office365 application Knowledge of Active Directory best practices AD and Azure AD account administration Firm grasp on IT infrastructure and operations best practices, networking, servers and storage Understanding of core Windows services, including DHCP, DNS and Group Policy Understanding of TCP/IP, subnetting, VLAN's and general networking technologies Experience with client management platforms such as Endpoint Manager Ability to support Teams Meeting Room Systems Awareness of IT policies and compliance requirements. Analytical thinking to identify and solve technical problems Ability to research solutions independently Willing to learn and adapt to new technologies and software Ability to work effectively in a team and collaborate with other IT professionals Ability to efficiently manage multiple support requests and prioritize tasks Strong interpersonal and communication skills
Call today for Immediate Consideration!
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.