Sr. PM, IT Infrastructure & Network Ops

Sr. Project Manager, IT Infrastructure & Network Operations

Employment Type: Contract (10+ months)

Workplace Type: Onsite

Location: Pasadena, CA

Industry: Construction & Architecture

Compensation: $75.00 - $105.00 hourly

SUMMARY:

We're seeking an experienced Senior Project Manager to lead and oversee infrastructure/network modernization, upgrade, migration, and operational stability projects, often spanning networks, data centers, ServiceNow, endpoint security, and related systems.

DUTIES & RESPONSIBILITIES:

• Lead cross-functional planning and orchestration of technology initiatives focused on IT Infrastructure/Network/Operations.


• Partner with sponsors, business owners, analysts, and SMEs to define project scope, business case, ROI, resource requirements, and vendor deliverables.


• Maintain alignment with PMO standards.


• Leveraging a solid understanding of IT Infrastructure/Network/Operations, partner with IT Directors, CIO, ServiceDesk, End-Point engineering to organize, refine and document project business case, scope, goals, ROI/value argument, resource requirements, vendors services and project work deliverables, including Change Management when necessary. Track Capex vs Opex budget.


• Build and drive ongoing refinement, updates and execution against a comprehensive project plan ensuring Assigned team members are well-informed of timelines and interdependencies - and capture estimating inputs from all team members.


• Oversee and drive project to upgrade ServiceNow for service management.


• Oversee and drive projects to implement Network Improvements (Wifi).


• Proactively communicate with internal Business Operations and Technology teams, external vendors, and stakeholders to ensure well-coordinated project execution, manage risks and issues and provide transparency to stakeholders and executive sponsors.


• Partner with internal stakeholders on Change Management considerations to ensure a successful sequencing of communications, training and deployment of anything that impacts our wider user base.


• Collaborate with colleagues using multiple back-office productivity and collaboration tools: Smartsheet, Box, Google Workspace (Gmail, GCalendar, GChat), Zoom, Lucid Charts, PowerPoint, Jira.


• Maintain and uphold project management best practices: Scope Management, Risk & Issue & Decision Management, Schedule, Status, Dependency Management.


• Partner with receiving Technology App/System Manager to compile "Transition to Support" Plan, including a Control Plan that defines when ROI confirmations are conducted to confirm ROI is achieved for PMO value-tracking analysis.


• Conduct project health assessments, lessons learned as directed by PMO, project sponsors.

REQUIRED SKILLS & EXPERIENCE:

• Bachelor's degree in Information Technology, Information Systems, IT Management, Computer Systems, or related fields (preferred)


• Possess Project Management certifications (PMP "required"; Prince2 "preferred" CSM "nice to have")


• 5-7 years of experience leading technical projects in IT Infrastructure, Network Operations, and/or IT Helpdesk/IT Service Delivery.


• Strong track record of collaborating & partnering with Cybersecurity, Network Engineering, IT Infrastructure, and Service Desk teams


• Professional experience leading technical projects related to Wi-Fi refreshes, SSO & IAM implementations, ServiceNow upgrades, and AV hardware & system rollouts.


• Demonstrates strong teaming skills, fluid partnering interaction style, clear and concise written & verbal communication skills.


• Strong analytical and problem-solving skills, can readily follow technical discussions with IT Infrastructure/Network/Operations managers and leads.


• Experience with Smartsheet, PowerPoint, and collaboration tools. Preferred: Experience with Smartsheet for Project Management plans, dashboard status reporting. Aptitude to learn Smartsheet techniques to tailor project reports, as needed.


• Ability to manage multiple overlapping projects with discretion and confidentiality - with budgets over $1M.


• Strong verbal and written communication.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.