Overview
On Site
Full Time
Skills
Java
SQL
splunk
application support
Control-M
Monitoring Tools
load balancer
App Dynamics
Job Details
Job Title : Senior Production Support Engineer
Location : Austin, TX- Onsite
Fulltime
Job Summary :
A senior support engineer with 8+ years of experience working in 24*7 production environment to work in a critical project for one of our biggest clients in Capital Market/ Wealth Management domain. The Individual should be passionate about technology, experienced in supporting and managing cutting edge technology applications. support engagement.
Years of experience needed 8+ years in Application, Production Support.
Technical Skills:
- Technology: .JAVA Application Support , should have experience in debugging production issues, handling application issues, load balancers etc.
- Monitoring Tools load balancer:
Splunk- Should have experience in writing at least basic level queries.
App Dynamics : Should have experience in analysis AppD s, investigation
- Database : Should have knowledge of SQL, writing DDLs, DMLs
- Should have prior experience in executing change tickets
- Should have strong communication skill
- Should have hand on experience on handling deployments. Should have knowledge in Bitbucket, Bamboo
- Should be Proactive in Problem Management an Automation
- Real-Time troubleshooting of critical application workflows and incorporate feedback to product development.
- Good knowledge of ITSM framework.
- Triage s & diagnose/resolve critical issues, manage implementation of changes.
- Perform root cause analysis of critical incidents/s. Initiate and drive the Techlines in case of outages/major incidents/Batch abends and ensure .Service Restoration in the least time possible.
- Act quickly on the application s and Batch Job failures. Should have exposure to batch monitoring tools like Control-M, etc
- Identify manual toil, repetitive issues, and work with stakeholders with improvement plan.
- Knowledge of JIRA, confluence, and remedy ticketing systems
Certifications Needed:
- Industry relevant certifications desirable
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