Position: Servicenow IRM Senior Solution Architect
Location: Chicago, IL (Day 1 Onsite)
Duration: Long Term
Role
Lead the design, architecture, and implementation of complex ServiceNow Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.
Provide subject matter expertise on risk-related capabilities, including risk identification, assessment, mitigation, and monitoring.
Translate business objectives into effective, scalable, and secure technical solutions within the ServiceNow platform.
Guide and mentor technical teams throughout the IRM implementation lifecycle, ensuring alignment with architectural standards and best practices.
Experience Level
5+ years of hands-on experience with the ServiceNow IRM including extensive work focused GRC processes.
10+ years of professional experience in risk management, GRC, or a related field, demonstrating a deep understanding of risk-related processes.
Proven track record of success in architecting and delivering significant ServiceNow IRM implementations for large enterprises.
Expertise in core IRM capabilities such as Issue Management, Incident Management, Loss Events, Controls Testing, Risk Identification, Risk and Control Self-Assessments (RCSA), and Emerging Risk programs.
Qualifications
Deep functional and technical understanding of the ServiceNow IRM suite, including Risk capabilities such as Issue/Incident Management, Loss Events, etc.
In-depth knowledge of GRC and risk management frameworks and best practices.
Strong communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.
Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
Nice to Have
Experience implementing IRM solutions in regulated industries such as finance and banking.
Proficiency with Agile or other iterative development methodologies.
Experience with other risk management software or enterprise risk processes.
Daily Tasks and Responsibilities
Lead technical workshops to implement and validate GRC/IRM requirements with business stakeholders.
Design and document technical solutions within ServiceNow IRM that meet business objectives and leverage platform best practices.
Configure, customize, and implement ServiceNow IRM applications and modules to support the full risk lifecycle.
Develop risk-related artifacts such as risk registers, risk assessment methodologies, and control frameworks.
Create and configure dashboards and reports to provide stakeholders with visibility into the organization's risk and compliance posture.
Advise on platform governance, risk data models, and long-term roadmap planning for the ServiceNow IRM landscape.
Conduct technical reviews and provide guidance to junior developers and implementation teams on risk functionality.
Troubleshoot and resolve complex risk-related issues and provide ongoing support for implemented IRM solutions.
Stay up-to-date with the latest ServiceNow IRM product releases, industry trends, and regulatory changes impacting risk management.
Oversee the development of configurations that automate risk assessments, controls testing, and issue management workflows.
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