Overview
Remote
Contract - W2
Contract - 12
Skills
support
Job Details
Greetings,
Position: Field Operation ( technical desktop support )
Location: 100% Remote ( Richardson TX, Raleigh NC )
Duration: 6 weeks of free training followed by extension of project upto 6-12+ months Contract
Rotational shift hours (8.00am to 7.00pm EST) and 6 day/week coverage including
Saturday are mandatory (Rostering will be done 40Hrs/week).
We are seeking an enthusiastic and motivated technical support Executive to join our IT
Support team. In this role, you will be the first point of contact for employees and clients
experiencing network or connectivity issues. You will be responsible for assigning quantum
fiber facilities and coordinating field technicians to identify and resolve issues, ensuring the
efficient establishment of customer services. This position is ideal for candidates looking to
start their career in IT and networking, with opportunities for growth and professional
development.
Job Description and Key Responsibilities:
The job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email, or face to face.
Candidate must be located within commuting distance of Richardson Tx, Raleigh NC or be
willing to relocate to the area.
Excellent interpersonal and communication skills. Maintain a high level of communication
with internal teams and customers to improve processes to enhance efficiency and
customer satisfaction.
Strong problem-solving abilities and attention to details.
Ability to work in a fast-paced, dynamic environment and manage multiple projects.
Document all issues, troubleshooting steps, and resolutions in the ticketing system.
Monitor network-related incidents and outages, keeping end-users informed of progress
and resolution.
Contribute to knowledge base documentation for common network problems and solutions.
Ensure work is carried out within agreed service levels and project guidelines to meet
organizational objectives.
Qualifications: -
Education: High school diploma or equivalent required; associate's or bachelor's
degree in IT, Computer Science, Networking, or related field preferred.
Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.
experiencing network or connectivity issues. You will be responsible for assigning quantum
fiber facilities and coordinating field technicians to identify and resolve issues, ensuring the
efficient establishment of customer services. This position is ideal for candidates looking to
start their career in IT and networking, with opportunities for growth and professional
development.
Job Description and Key Responsibilities:
The job entails sitting as well as working at a computer for extended periods of time.
Should be able to communicate by telephone, email, or face to face.
Candidate must be located within commuting distance of Richardson Tx, Raleigh NC or be
willing to relocate to the area.
Excellent interpersonal and communication skills. Maintain a high level of communication
with internal teams and customers to improve processes to enhance efficiency and
customer satisfaction.
Strong problem-solving abilities and attention to details.
Ability to work in a fast-paced, dynamic environment and manage multiple projects.
Document all issues, troubleshooting steps, and resolutions in the ticketing system.
Monitor network-related incidents and outages, keeping end-users informed of progress
and resolution.
Contribute to knowledge base documentation for common network problems and solutions.
Ensure work is carried out within agreed service levels and project guidelines to meet
organizational objectives.
Qualifications: -
Education: High school diploma or equivalent required; associate's or bachelor's
degree in IT, Computer Science, Networking, or related field preferred.
Certifications (nice to have): CompTIA Network+, CCNA, or ITIL Foundation.
Thanks and Regards,
Naveen
US IT Recruiter
Conch Technologies Inc,
.
Direct:
Email:
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